Guest Services Manager jobs in Florida

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Assistant Guest Services Manager
  • Evolution Parking & Guest Services
  • Petersburg, FL FULL_TIME
  • Job Summary

    The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations.  The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. 

    Essential Responsibilities

    • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
    • Assist the Guest Services Manager in coordinating all activities related to valet operation.
    • Recommend measures to improve performance, guest satisfaction and increase efficiency.
    • Perform Evolution and Forbes Standards training as required.
    • Assist the Guest Service Manager perform the “Daily Huddle” during all shifts.
    • Authorize and manage break schedules and other shift options as required.
    • Ensure standards of professionalism and cleanliness are always maintained.
    • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
    • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
    • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
    • Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
    • Motivate and persuade team members to provide exceptional service.
    • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
    • Prepare schedules and compile payroll data as requested by Guest Services Manager.
    • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
    • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
    • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
    • Other duties as assigned.

    Minimum Education Required

    • Associates Degree, High School Diploma or GED required, or relevant working experience.
    • Understanding of general business practices including accounting, human resources, and customer service.

    Minimum Experience Required

    • Experience in valet parking.
    • Valid US Drivers License.
    • 2 years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.

    Skills Required

    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
  • 21 Days Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Petersburg, FL FULL_TIME
  • Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
  • 16 Days Ago

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Assistant Guest Services Manager
  • Evolution Parking & Guest Services
  • Tampa, FL FULL_TIME
  • Job Summary The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assista...
  • 18 Days Ago

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Assistant Guest Services Manager - The Vinoy Resort & Golf Club
  • Evolution Parking & Guest Services
  • Petersburg, FL FULL_TIME
  • Job Summary The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assista...
  • 3 Days Ago

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Retail Purchasing Manager- Naples
  • Guest Services, Inc.
  • Naples, FL FULL_TIME
  • Retail Purchasing Manager- $75,000 /year Guest Services, Inc. is looking for a Retail Purchasing Manager. The ideal candidate should have retail buyer and operations management experience. Experience ...
  • 19 Days Ago

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Chef Manager- Wakulla Springs
  • Guest Services, Inc.
  • Springs, FL FULL_TIME
  • Chef Manager - $48,000/year Guest Services is now hiring for a Chef Manager. Candidates should be dedicated to building and mentoring teammates. We are looking for someone with a culinary background b...
  • 19 Days Ago

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Guest Services Manager
  • Vacasa LLC
  • Gulf Shores, AL
  • **Guest Services Manager** at Vacasa Gulf Shores, AL **Why Vacasa** We started with just one home and an idea: to bring ...
  • 3/29/2024 12:00:00 AM

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Guest Services Manager
  • Kimpton Hotel
  • New York, NY
  • Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. O...
  • 3/29/2024 12:00:00 AM

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Guest Services Manager
  • Oliver Companies, Inc.
  • Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has ...
  • 3/29/2024 12:00:00 AM

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Guest Service Manager
  • Rbhmanagement
  • Guest Service Manager Holiday Inn Express Cheltenham 33 Dunalley Street, Cheltenham, Gloucestershire, GL50 4AP At Holida...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$28,418 to $44,048

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020