Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Alaska Christian College Soldotna, AK
DATE: April 2024
JOB TITLE: Front Office & Guest Services Manager
DEPARTMENT: Operations
REPORTS TO: Vice President of Operations
STATUS: Part time, Regular, Hourly, Non‐Exempt
PURPOSE:
Involved in the daily operations of the administrative office including responsibilities associated with the performance of routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Provides support services to management staff. Provides oversight and coordination of all guests on campus. Oversees the janitorial/custodial staff.
SUCCESS FACTORS:
RESPONSIBILITIES:
The Front Office & Guest Services Manager is responsible for the day‐to‐day management of the office, ensuring efficient and effective processes, and coordinating all issues affecting the daily operations of the office. The Front Office and Guest Services Manager is also responsible for all areas in regards to guests on campus as well as oversees the custodial area and related staff. The Front Office & Guest Services Manager will work under the direction of the Vice President of Operations to ensure the needs of the office, and our members, are met in a timely manner.
The following position responsibilities are essential functions of the position. Successful job applicants will be able to perform these essential functions with minimal supervision:
SUPERVISORY RESPONSIBILITIES: Custodial Staff
MINISTRY EXPECTATIONS:
Alaska Christian College esteems our students and co‐workers and values each as members of our community of faith. Students, faculty, staff, visitors, and vendors are all considered to be customers and it is the duty of each employee, regardless of their position, to perform to a high level of customer service. All employees are encouraged to develop meaningful relationships with students and other staff to promote the mutual growth of deeper whole‐life discipleship.
REQUIREMENTS:
WORKING CONDITIONS:
These duties will be conducted in an office environment with limited exposure to hazardous materials. Majority of on‐site shift will be spent seated and working on a computer. Must have adequate sight to meet the responsibilities of the job. Must be able to lift 40 pounds on an occasional basis.
DRESS CODE:
Within the office, “business casual” dress is expected. Jeans are acceptable as long as they are clean and well‐kept. If any questions arise regarding what is appropriate, speak with the supervisor.