Guest Services Manager - Casino jobs in Wisconsin

We are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities to engage with our guests throughout their stay. You will play a key role in delivering the RMC difference. You will be responsible for the Front Desk, Breakfast operations of the hotel, while working with these teams to ensure that functions are handled consistently, accurately and efficiently.  

Who we are:

We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work.

Our hotel is part of the Raymond Management Company portfolio of award-winning hotels across the U.S.

What you will be doing:

• Recruiting, training and coordinating work schedules for teammates.
• Organizing, setting expectations and finding efficiencies for policies and procedures.
• Implementing, managing, and training for the telephone shop call program performance.
• Managing Front Desk and Breakfast teams within budget guidelines including daily labor management.
• Training and promoting the company’s 100% Satisfaction Guarantee.
• Continuously promoting, communicating, and embodying the RMC culture.

What We Offer:

• Competitive Wages
• Paid Vacation and Sick time
• Affordable Health, Dental and Vision
• 401(k) Retirement Plan with Company Contribution
• Teammate Referral Program
• Hotel Discount Program
• Check-ins at 30, 60, and 90 Days
• Career Growth Opportunities
• Safe and Healthy Work Environment

Experience the difference of working with Raymond Management Company!

Check us out. Talk to our Teammates. Join our team.

www.raymondteam.com