Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative position is a member of the Welcome Team.
This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time.
The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation. The physical demand level for this position is Light.
The typical work area for the GSR is relatively small, with temperature and humidity controlled and moderate. The following requirements may change depending on the individual property and according to the confines of the workspace available for any required task: