Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Description
Job Description
Crowne Plaza Knoxville is looking for an experienced and dynamic individual to join our team! Our ideal candidate is highly organized and detail-oriented with excellent customer service skills and the ability to multitask and manage competing priorities.
The Guest Services Manager is responsible for helping to create an exceptional experience for all of our guests and visitors by providing highly efficient, professional, and friendly front office, gift shop and bell stand operations.
This is a great opportunity for an energetic, quality-driven candidate to join a supportive and welcoming team and earn a competitive salary in the range of $50,000 to $60,000 per year.
Compensation :
$50,000 - $60,000 yearly
Responsibilities :
Qualifications :
About Company
Knoxville's Premier Hotel. The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas.
Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities including our renowned Mahogany's Restaurant, The Library Bar, On and Off-Site Catering, and a two-story fitness facility.
With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.