Guest Services Manager - Casino jobs in Sun City, AZ

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Services Manager
  • Omni Hotels & Resorts
  • Paradise, AZ OTHER
  • Location

    Montelucia Resort and Spa

     

     

    Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

    Job Description

    • To ensure maximum Front Office operating efficiency by assisting the Front Office Director with the oversight of bell and front drive, while supporting the front desk team, resulting in high levels of guest satisfaction and associate development.

    Responsibilities

    • Supervises and manages the day-to-day operations of the Guest Services department while supporting the Front Office operation.
    • Understands associates positions well enough to perform duties in associates’ absence.
    • Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
    • Communicates any needs or concerns within the hotel with the appropriate departments.
    • Attend and prepare for daily stand-ups to obtain information from the previous shift and communicate with the incoming associates.
    • Help coordinate hiring and training of new associates.
    • Coordinates and executes luggage handling and delivery processes to meet the needs and requirements of group, meeting, and transient guests.
    • Attend weekly resume meetings and communicate information regarding groups to appropriate teams.
    • Follow all Loss Prevention procedures regarding guest property, safety and security. Reporting any concerns to department managers or loss prevention in a timely manner.
    • Supports the developmental needs of others through coaching, mentoring to assist associates to improve their knowledge or skills.
    • Responsible for Manager on Duty coverage as needed.

    Qualifications

    • High School graduate or equivalent.
    • Prior Rooms Supervisory/Management experience required.
    • Previous resort experience preferred.
    • Must be 21 years of age or older.
    • General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
    • Preferred experience or education in hospitality or the service industry.
    • Excellent communication skills.
    • Ability to act as an effective leader.
    • Ability to stand for long periods of time and to work in all types of weather.
    • Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles. 
    • Must be able to stand for long periods of time. Must have a valid driver’s license and an excellent driving record.

     

    *This position is a full-time, on-site position with no work from home flexibility.

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

    End of Job Description

    #IND123
  • 22 Days Ago

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Guest Services Manager
  • Hampton Inn Phoenix Glendale Peoria
  • Peoria, AZ FULL_TIME
  • Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Co...
  • 1 Month Ago

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Barista - Musical Instrument Museum
  • Guest Services, Inc.
  • Phoenix, AZ FULL_TIME
  • Barista - $15.00 /hour We ask potential candidates to be flexible, energic, friendly and polite. Bring your excellent barista skills to our team to wow our guests and help make moments at MIM memorabl...
  • 23 Days Ago

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Barista- Musical Instrument Museum
  • Guest Services, Inc.
  • Phoenix, AZ PART_TIME
  • Barista- $14.00 /hour We ask potential candidates to be flexible, energic, friendly and polite. Bring your excellent barista skills to our team to wow our guests and help make moments at MIM memorable...
  • Just Posted

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Guest Services Manager - Now Hiring
  • Holiday Inn & Suites Phoenix Airport North
  • Phoenix, AZ FULL_TIME
  • Highgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway ...
  • 2 Days Ago

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Guest service agent
  • BlueWater Resort & Casino
  • Parker, AZ FULL_TIME
  • Job Details Description SUMMARY : Responsible for guest satisfaction, maximizing room occupancy and average daily rates. Participates all front office department standards, and resolves guest problems...
  • 2 Days Ago

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0 Guest Services Manager - Casino jobs found in Sun City, AZ area

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Hotel Front Desk Clerk
  • La Quinta Inn & Suites , Mesa West
  • Arizona City, AZ
  • Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest ...
  • 3/28/2024 12:00:00 AM

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PM Line Cook - Luna by Giada Delaurentiis, Caesars Republic Scottsdale
  • HCW MANAGEMENT CONSULTANTS LLC
  • Scottsdale, AZ
  • Be a part of the opening team for Celebrity Chef Giada Delaurentiis' Scottsdale debut, Luna by Giada! Italian/ Californi...
  • 3/28/2024 12:00:00 AM

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Line Cook
  • Hotel Adeline
  • Scottsdale, AZ
  • Job Summary: A line-Cook is responsible for preparing / cooking all food items based on standardized recipes for the Cor...
  • 3/28/2024 12:00:00 AM

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Lounge Bartender
  • Hilton Phoenix Airport
  • Phoenix, AZ
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/25/2024 12:00:00 AM

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Breakfast Server - PT
  • Crowne Plaza Phoenix Airport
  • Phoenix, AZ
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/25/2024 12:00:00 AM

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Remote Itinerary Coordinator
  • Why Knot Travel
  • Phoenix, AZ
  • Job Description About the job: We are looking for an energetic, driven, entrepreneurial, and detail-oriented Itinerary C...
  • 3/25/2024 12:00:00 AM

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Housekeeping Supervisor
  • Springhill Phoenix Glendale
  • Glendale, AZ
  • Job Summary: The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in ass...
  • 3/24/2024 12:00:00 AM

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Hotel Manager
  • Holiday Inn & Suites Phoenix Airport North
  • Phoenix, AZ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 2/25/2024 12:00:00 AM

Sun City is a census-designated place and unincorporated community in Maricopa County, Arizona, United States, that is within the Phoenix metropolitan area. The population was 37,499 according to the 2010 census. Its adjoining sister city is Sun City West. Both cities are retirement communities popular with snowbirds. Sun City is located at 33°35′31″N 112°16′19″W / 33.59194°N 112.27194°W / 33.59194; -112.27194 (33.597439, −112.272052). According to the United States Census Bureau, the CDP has a total area of 14.6 square miles (38 km2), of which 14.5 square miles (38 km2) is land and 0.1 squ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$44,784 to $68,455
Sun City, Arizona area prices
were up 2.2% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019