Guest Services Manager - Casino jobs in Merrimack, NH

Summary:

Directs all personnel involved in surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.

Qualifications:

• 7 or more years CASINO surveillance experience, 5 or more years’ management experience
• Knowledge and understanding of all aspects of a digital system utilized in a surveillance environment.
• Knowledge of operating a digital system with regards to workstations, software utilized, downloading, sending information, hardware, cabling, programming and configuration, settings, etc. related to operating such a system.

Essential Job Functions:

• Report to the Audit Committee regarding policy, purpose, responsibilities and authority, and General Manager regarding administrative matters.
• Ensures the protection of all company and personnel assets through supervision.
• Coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas.
• Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
• Supervises the Surveillance Department personnel including hiring, scheduling, training, and evaluating performance.
• Develops a plan to ensure the surveillance systems on all gaming facilities, to include regular testing, evaluation and inspection of the systems are maintained.
• Reviews and analyzes existing surveillance equipment and recommend new surveillance equipment purchases, installation and replacements of the Casinos on an annual basis.
• Develops, implements, revises, and enforces internal Standard Operating Procedures for the Surveillance Department.
• The installation, maintenance and repair of the surveillance system equipment used by the surveillance department.

Job Type: Full-time

Salary: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Casino
• Resort

Schedule:

• Day shift
• Morning shift

Experience:

• Surveillance: 5 years (Required)
• Casino: 5 years (Required)
• Casino operations: 5 years (Required)

Ability to Commute:

• Nashua, NH 03063 (Required)

Ability to Relocate:

• Nashua, NH 03063: Relocate before starting work (Required)

Work Location: In person