Guest Services Manager - Casino jobs in Minnesota

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

P
Guest Services
  • PRAIRIE'S EDGE CASINO RESORT
  • GRANITE FALLS, MN FULL_TIME
  • Newly increased starting wages for every position! Shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight - 8:00 a.m. We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k - with a company match.

     

    Hiring for Full or Part time. Shifts will include evenings, weekends, and Holidays.

     

    POSITION SUMMARY

    Work as part of a team to provide excellent customer service and guest service information to guests of Prairie's Edge Casino Resort.

     

     ESSENTIAL FUNCTIONS

     •Accurately enters guest information in database. 

    •Issues players cards to guests. 

    •Ability to work with disgruntled customers maintaining a friendly, professional disposition at all times. 

    •Accurately enters data into computer database when issuing coupons and/or players club redemptions. 

    •Knowledgeable in the operation of the kiosk and current promotional programs

    •Professionally, courteously, and accurately answer guests questions.

    •Market promotions to guests. 

    •Makes and answers telephone calls for Guest Services and responds professionally and courteously. 

    •Makes various announcements over the loudspeaker in a clear, pleasant tone. 

    •Assists with and maintains inventory, direct mailings, telemarketing, and coat check. 

     

    POSITION QUALIFICATIONS

    •Accuracy - Ability to perform work accurately and thoroughly.

    •Accountability - Ability to accept responsibility and account for his/her actions. 

    •Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

    •Communication, Oral - Ability to communicate effectively with others using the spoken word. 

    •Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

    •Friendly - Ability to exhibit a cheerful demeanor toward others.

    •Organized - Possessing the trait of being organized or following a systematic method of performing a task. 

    •Responsible - Ability to be held accountable or answerable for one’s conduct.

     

  • 9 Days Ago

G
Front-of-House Manager - Giants Ridge
  • Guest Services, Inc.
  • Biwabik, MN FULL_TIME
  • Front-of-House Manager - Giants Ridge Giants Ridge, managed by Guest Services, is looking for a Front-of-House Manager to run the service side of our restaurants. This role is responsible for hiring a...
  • 10 Days Ago

G
Guest Services Supervisor - Giants Ridge
  • Guest Services, Inc.
  • Biwabik, MN FULL_TIME
  • Guest Services Supervisor - Giants Ridge JOB SUMMARY Under the direction of the Guest Services Manager, the Guest Services Supervisor oversees the Guest Services Agents and operations, including selli...
  • 22 Days Ago

J
Casino Shift Manager
  • JACKPOT JUNCTION CASINO HOTEL
  • Morton, MN OTHER
  • Job Details Job Location: Jackpot Junction - Morton, MN Position Type: Part-Time Education Level: Not Specified Salary Range: $21.00 - $32.72 Hourly Travel Percentage: None Job Shift: Varies ( Weekend...
  • 26 Days Ago

C
Guest Services Manager
  • coborns
  • Moorhead, MN FULL_TIME
  • Company IntroductionIf you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned gro...
  • 21 Days Ago

P
Guest Services Manager
  • Pizza Ranch
  • Monticello, MN FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • Just Posted

Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North). Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$46,648 to $71,304

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019