Guest Services Manager - Casino jobs in Massachusetts

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift
• Assist to coach personnel in the proper behavior performance of duties
• Assists in maintaining work schedules for assigned personnel
• Ensures guest recognition and development are primary duties for all personnel
• Maintain the highest standard of customer service and integrity in the slot department
• Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations
• Maintain and inspire highly trained and motivated team members;
• Administer and adhere to all gaming rules and regulations
• Investigate variances, bill validator and ticket in/ticket out claims
• Approves and witness jackpot pay offs

BRING US YOUR BEST.

• Must have an outgoing, energetic, and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Strong proven leadership skills
• Two years of supervision or equivalent experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Proven communication and interpersonal skills
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Empower employees to use their creativity to retain and attract new guests
• Strong project management and execution skills
• Highly organized and detail oriented.
• Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY