Guest Services Manager - Casino jobs in Kansas

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Security-Guest Services-PT
  • Hollywood Casino at Kansas Speedway
  • Kansas, KS PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
    • Patrol parking lots and property.
    • Transfer Table Games fills and credits.
    • Provide escorts as needed.
    • Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
    • Check and verify valid I.D. using hand-held scanning device.
    • Maintain the condition of the I.D. scanning device.
    • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
    • Perform duties associated with table and slot drops.
    • Observe Count Team during the slot drop and transport funds to Count Room.
    • Monitor entry and exit from Count and Player Services mantrap as required.
    • Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
    • Dispatch officers to various assignments and maintain activity logs.
    • Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
    • Testify in court when necessary.
    • Meet department uniform, appearance and grooming requirements.
    • Keep work areas clean and free of safety hazards, debris and litter.
    • Perform all job duties in a safe and responsible manner.
    • Must adhere to regulatory, department and company policies.
    • Perform other job related and compatible duties as assigned.

    BRING US YOUR BEST.

    QUALIFICATION REQUIREMENTS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

     

    • High school diploma or equivalent
    • Effective communication skills (written and verbal)
    • Previous customer service experience
    • Ability to display professionalism
    • Must be able to run on level surfaces, as well as up and down stairs
    • Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
    • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
    • Ability to multi-task as required
    • Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
    • Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

    STARTING SALARY

    $16.00
  • 19 Days Ago

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Security-Guest Services-PT
  • Hollywood Casino at Kansas Speedway
  • Kansas, KS PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Casino Manager
  • Hollywood Casino at Kansas Speedway
  • Kansas, KS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 23 Days Ago

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Assistant Casino Manager
  • Hollywood Casino at Kansas Speedway
  • Kansas, KS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

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Player Services Assistant Shift Manager
  • Hollywood Casino at Kansas Speedway
  • Kansas, KS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Security-Guest Service - FT
  • Hollywood Casino at Kansas Speedway
  • Kansas, KS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Guest Relations Manager in China
  • Sina Careers
  • Location: Hangzhou (Zhejiang Province) As the Guest Relations Manager at our luxury hotel in China, you will be the welc...
  • 3/28/2024 12:00:00 AM

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Guest Service Manager>
  • The Fresh Market
  • Charlotte, NC
  • The Fresh Market - 4207 Providence Rd [Department Supervisor] As a Guest Service Manager at The Fresh Market, you'll: Ma...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

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Guest Relations Manager
  • HARBOR VIEW HOTEL
  • Edgartown, MA
  • Summary: The Guest Relations Manager oversees all aspects of the concierge department, ensuring an elite level of servic...
  • 3/25/2024 12:00:00 AM

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Guest Services Manager
  • James NoMad NYC
  • New York, NY
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/24/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$43,343 to $66,253

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019