Guest Services Manager - Casino jobs in Derry, NH

Position Summary:

Responsibilities include implementing loyalty programs, assisting guests, spearhead direct marketing initiatives, promote special events and promotions, stocking marketing inventory, and work with team members to achieve goals.

Essential Responsibilities:

1. Elevate Guest Service: Be the beacon of extraordinary guest service, both for our valued patrons and fellow team members.

2. Inspire and Support:Cultivate an environment of encouragement and motivation among your colleagues.

3. Enhance Our Brand: Contribute to the allure of our brand through innovative programs and their seamless execution.

4. Guest Insight: Use your keen observation, personal interactions, and top-notch service to gather valuable information about our guests.

5. Loyalty and Personalization:Implement loyalty programs, nurture guest relationships, and spearhead direct marketing initiatives.

6. Gaming Assistance: Assistguests on the gaming floor in understanding HHR machine play.

7. Property Expertise: Possessan in-depth knowledge of our property layout and functions to ensure guests have an exceptional experience.

8. Stay Informed: Keep up-to-datewith special events, promotions, advertising campaigns, and community happenings.

9. Exceptional People Skills: Display exceptional interpersonal skills, projecting a confident and mature presence.

10. Inventory Management: Take charge of stocking inventory to keep things running smoothly.

11. Problem Solving:Resolve issues within your authority andrecommend solutions for those that require higher-level attention.

12. Confidentiality:Safeguard privileged information in compliance with company policy and state regulations.

13. Interpersonal Mastery: Thrive in various guest and employee interactions, even in challenging circumstances.

14. Communication: Maintainopen lines of communication with your supervisor, ensuring they'reinformed about relevant activities.

15. Commit to Learning: Attend and benefit from required training sessions offered by the Company.

16. Licensing: Secure and maintainall necessary licenses and certifications.

17. Regulatory Compliance:Perform duties in accordance withlocal laws and regulations.

18. Youth Protection: Take necessary steps to ensure minors are not allowed to engage in prohibited activities.

19. Legal Acumen: Stay informed about department-related ordinances, regulations, and policies.

20. Responsible Gaming:Understand and promote our programs for responsible gaming.

21. Integrity: Report any instances of wrongdoing you may come across.

22. Adaptability:Embrace any other duties as assigned.

Position Qualifications:

· High school diploma or equivalent, plus one year of customer service experience. Other combinations of education and experience will also be considered.

· Professional demeanor and strong communication skills are essential.

· Comfortable working in a dynamic and fast-paced environment, where concentration is key.

· Willing and able to obtain and maintainall necessary licenses, certifications, and qualifications.

· Committed to meeting or exceeding all regulatory conditions for this role.

Physical Requirements:

Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels, including flashing lights.

Ability to stand, walk, bend for entire shift.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wecelebrate diversity and believe that our differences make us stronger. We'rean equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. Join our team, and let'smake work fun, inclusive, and awesome!

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee assistance program
• Referral program

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Manchester, NH 03103: Relocate before starting work (Required)

Work Location: In person