Guest Services Manager - Casino jobs in Atlanta, GA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Services Manager
  • Dimension Development
  • Atlanta, GA FULL_TIME
  • Department: Rooms
    Company: Dimension Hospitality
    Reports To: General Manager, Director of Rooms, Front Office Manager
    Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit

    Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

    Job Responsibilities:
    1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff
    according to labor standards and forecasted occupancy.
    2. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of
    other hotel departments. Increase level of guest satisfaction by delivery of an improved product through
    employee development, job engineering and quality image.
    3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
    4. Develop short term and long term financial and operational plans for the guest service department which relate
    to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
    5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through
    suggestive selling by employees.
    6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security
    and emergency procedures.
    7. Receive departmental related guest complaints and ensures corrective action is taken.
    8. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
    9. Other duties as assigned.

    Job Skills:
    1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
    2. Use mathematical skills to interpret financial information and prepare budgets.
    3. Understand the government regulations covering business operations.
    4. Make business decisions based on production reports and similar facts, experience, and opinion.
    5. Plan and organize the work of others.
    6. Change activity frequently and cope with interruptions.

    Job Qualifications:
    Education: Bachelor's Degree in Management, Hotel Administration, Business or related field.
    Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year
    experience in either direct sales or retail trade; OR, an equivalent combination of education and
    experience.
    Licenses/Certifications: N/A

    Management Activities:
    X Interview, select and train associates
    X Set and adjust associates' rates of pay and hours of work
    X Direct the work of associates
    X Appraise associates' productivity and efficiency for purpose of recommending promotions or other changes in
    status
    X Handle associate complaints
    X Discipline associates
    X Plan the work
    X Determine the techniques to be used
    X Apportion the work among associates
    X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked
    & sold
    X Control the flow and distribution of materials or merchandise and supplies
    X Provide for the safety and security of the employees or the property
    X Plan and control the budget
    X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time
    associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
    X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing ,
    advancement, promotion or any other change of status of other associates are given particular weight.

    Physical Requirements and working conditions:
    Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of
    manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

    Additional physical, visual and working requirements:
    X Stand for long periods of time
    X Walk extended distances
    X Lift/carry 6-25 lbs.
    X Reach hands and arms in any direction
    X Able to work overtime and irregular hours

    While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
  • 22 Days Ago

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Guest Services Manager
  • Pyramid Global Hospitality
  • Buford, GA FULL_TIME
  • Guest Services Manager Hotel/Resort Name Legacy Lodge at Lanier Islands Posted Date 8 hours ago(12/18/2023 6:53 PM) Location US-GA-Buford Position Type Regular Full Time # of Openings 0 Requisition ID...
  • 9 Days Ago

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Valet Attendant - Full Time
  • Evolution Parking & Guest Services
  • Atlanta, GA FULL_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 18 Days Ago

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Valet Attendant - Part Time
  • Evolution Parking & Guest Services
  • Atlanta, GA PART_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 18 Days Ago

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Valet Supervisor - Part Time
  • Evolution Parking & Guest Services
  • Atlanta, GA PART_TIME
  • Job Summary The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expect...
  • 20 Days Ago

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Valet Attendant - Full Time (Evening Shift)
  • Evolution Parking & Guest Services
  • Atlanta, GA FULL_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 20 Days Ago

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0 Guest Services Manager - Casino jobs found in Atlanta, GA area

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Night Auditor PT
  • Atlanta Marriott Peachtree Corners
  • Norcross, GA
  • Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
  • 3/28/2024 12:00:00 AM

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Lead Team Specialist, Guest Services
  • Georgia Aquarium, Inc.
  • Atlanta, GA
  • ** Lead Team Specialist, Guest Services** **Job Category****:** Hospitality **Requisition Number****:** LEADT01834 Showi...
  • 3/28/2024 12:00:00 AM

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Front Office Supervisor - Hampton Inn Newnan/Atlanta
  • Paramount Hospitality
  • Newnan, GA
  • As the Guest Services Supervisor, you will assist the Guest Service Manager and help be the focal point for directing ou...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager
  • Jackmont Hospitality
  • Atlanta, GA
  • TGI FRIDAYS // Store 2037 Hartsfield-Jackson Atlanta International Airport 6000 N Terminal Parkway Concouse E-F9 Atlanta...
  • 3/28/2024 12:00:00 AM

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Seasonal Guest Services Team Specialist
  • Georgia Aquarium, Inc.
  • Atlanta, GA
  • ** Seasonal Guest Services Team Specialist** **Job Category****:** Hospitality **Requisition Number****:** GUEST01783 Sh...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager
  • Jackmont Hospitality
  • Atlanta, GA
  • Job Description Job Description Want to earn a $1,500 sign-on bonus? Jackmont Hospitality is hiring Restaurant Managers....
  • 3/25/2024 12:00:00 AM

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Lead Concierge - Monday-Friday
  • Pegasus Senior Living
  • Roswell, GA
  • **Job Summary:** We are seeking a Lead Concierge to join our team and oversee the daily operations of our front desk ser...
  • 3/25/2024 12:00:00 AM

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Concierge
  • Phoenix Senior Living
  • Marietta, GA
  • Job Type Part-time Description The Phoenix at Johnson Ferry is seeking a Concierge to join their team! Shift details: Co...
  • 3/24/2024 12:00:00 AM

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$44,708 to $68,340
Atlanta, Georgia area prices
were up 1.4% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019