Guest Services Manager - Casino jobs in Alaska

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

H
Manager, Guest Services - Alaska, DPL (Hybrid)
  • Holland America Princess
  • Denali National Park, AK FULL_TIME
  • Job Description


    Manager, Guest Services (Hybrid)

    Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

    The Denali Princess Wilderness Lodge is looking for a Manager, Guest Services. This position is fast-paced and requires daily creative problem-solving, multitasking, collaboration, and communication with multiple departments. This person will oversee all aspects of the Guest Service and Retail departments including communication, reports, manifests, sales, and guest satisfaction while recommending strategies to increase sales and customer satisfaction including implementing approved plans. This person will also support, monitor, and manage employees with responsibilities in Guest Service and Retail departments including the discipline and training of directly assigned personnel.

    Responsibilities:

    • Manages Guest Service Desk and Retails operations. Responsible for the customer service delivery systems, guest services, customer service, and safety training programs, scheduling employees based on guest flows, and financial accountability of departments.
    • Communicates and collaborates with the hotel, transportation, and rail department managers, third-party vendors, and staff to deliver a consistent, smooth, and continuous level of customer service throughout the operation months and strives to improve customer satisfaction ratings and increase sales.
    • Participates in sourcing, interviewing, selection, and training of departmental and seasonal employees.
    • Assists with Human Resources responsibilities and the administering of payroll.
    • Monitors customer service reports, guest key distribution, guest welcome envelopes, guest evaluations, pre-book, OTC, and rail block tour sales and guests’ comments and takes appropriate action to improve customer satisfaction, and ratings and to increase sales.
    • Performs Manager on Duty functions and responsibilities.
    • Assists in the preparation of the department labor budget completes all departmental orders needed and oversee inventory controls.
    • Carries out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations.
    • Participates and supports employee activities, assists with hotel social media, and monitors and replies to guests’ comments and requests through third-party booking systems.
    • Monitors Expedia and Vertical booking engines for proper reservation input.
    • Ensures Seabourn and other key accounts arrivals are completed based on brand specifications.
    • Ensures rail block, rail sales, and rail reciliation are completed daily during the operational season.
    • Other duties as assigned.

    Requirements:

    • High School diploma or equivalent certification is required. This job normally requires a professional level of knowledge equivalent to that which would be acquired through the completion of an Bachelor’s degree in a related field (Hospitality, Park and Recreation etc.). Demonstration of directly related work experience may be considered in lieu of the educational requirement.
    • Minimum of two years experience in a hospitality setting and/or a remote or seasonal operation is preferred.
    • Minimum of two years experience of Microsoft Office is required.
    • Proficiency in the use of hotel Property Management System (PMS) is required. Working knowledge of computerized accounting and payroll systems.
    • Past experience leading and/or supervising teams is preferred.
    • Must be able to travel up-to 25%
    • Must be able to lift in excess of 50 lbs.
    • Ability to stand on feet for long periods of time.
    • Must be able to work beyond normal business hours and/or on weekends which may be required occasionally to support business needs, projects or operations
    • Must pass a pre-employment background check.
    • Must be eligible to work in the United States.

    Skills, Knowledge, and Abilities:

    • The ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment.
    • You must have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff and guests’ requests/inquiries.
    • The ability to work in a fast-paced environment with multiple tasks and external influences.
    • The ability to clearly communicate verbally and in writing with all levels of employees, management, and guests.
    • The ability to work independently with minimal supervision while achieving daily goals.
    • Demonstrate an ability to maintain confidentiality.
    • Ability to communicate, coordinate and collaborate with multiple departments, management, and staff.
    • Ability to support and comply with company policies, procedures, and guidelines including support and compliance with company health and safety standards.

    Benefits

    • Cruise and Travel Privileges for you and your family
    • Health Benefits
    • 401(k) Plan Employee Stock Purchase Plan
    • Training & Professional Development
    • Rewards & Incentives

    Our Culture…Stronger Together:

    Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and Core Values at: https://www.princess.com/aboutus/culture-framework/.

    Holland America Line and Princess are equal-opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • 3 Days Ago

H
Manager, Guest Services - Alaska, DPL (Hybrid)
  • Holland America Line Inc
  • Denali National Park, AK FULL_TIME
  • Manager, Guest Services (Hybrid) Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Denali Princess Wilderness Lodge is looking for a Manager, Guest Services. This posi...
  • 4 Days Ago

A
Guest Services
  • Allen Marine Tours
  • Juneau, AK FULL_TIME
  • Juneau - Vessel Crew Guest Service Crew Member $14.00 / hour tips Summary: Interact with passengers by answering questions and helping with specific requests. Operate galley and gift shop which includ...
  • 2 Days Ago

M
Guest Services Agent FT
  • Millennium Lakefront Anchorage
  • Anchorage, AK FULL_TIME
  • Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • 21 Days Ago

U
Guest Services Representative, Anchorage
  • UnCruise Adventures
  • Anchorage, AK PART_TIME
  • UnCruise Land OperationsUnCruise Adventures operates eight small passenger vessels throughout multiple itineraries year-round. The Guest Services team provides the first and last point of contact for ...
  • 3 Days Ago

I
Guest Services Representative (Palmer)
  • Imaging Associates Of Alaska
  • Palmer, AK FULL_TIME
  • Imaging Associates is seeking a full time Guest Services Representative to join our busy, fast-paced front desk with reception and scheduling duties. At Imaging Associates, we are proud to offer exper...
  • 3 Days Ago

T
Guest Service Manager>
  • The Fresh Market
  • Charlotte, NC
  • The Fresh Market - 4207 Providence Rd [Department Supervisor] As a Guest Service Manager at The Fresh Market, you'll: Ma...
  • 3/28/2024 12:00:00 AM

G
Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

R
Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

M
Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

K
Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

H
Guest Relations Manager
  • HARBOR VIEW HOTEL
  • Edgartown, MA
  • Summary: The Guest Relations Manager oversees all aspects of the concierge department, ensuring an elite level of servic...
  • 3/25/2024 12:00:00 AM

H
Guest Service Manager
  • Holiday Inn Express & Suites Richburg
  • Richburg, SC
  • Guest Service Manager Guest Experience Ensure your front office team delivers a great service, professional attention an...
  • 3/25/2024 12:00:00 AM

J
Guest Services Manager
  • James NoMad NYC
  • New York, NY
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/24/2024 12:00:00 AM

Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$49,661 to $75,910

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019