Groupware Specialist oversees the development and deployment of the organization's groupware initiative. Defines business requirements and selects collaborative software to meet these requirements. Being a Groupware Specialist implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Additionally, Groupware Specialist coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Groupware Specialist typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. (Copyright 2024 Salary.com)
Job Description
Maverc Technologies is seeking an Intermediate Groupware System Specialist to support one of our State Agency customers.
WORK LOCATION : HYBRID POSITION, the candidate is expected to work three (3) months on-site, after which they can work two (2) days remotely per week.
Job Duties
The primary function of this position is to provide technical expertise and systems analysis to the Enterprise Systems team in their work to manage and support the Microsoft 365 environment.
The candidate must have a working knowledge of configuring services, supporting, monitoring, and maintaining an enterprise Microsoft 365 environment.
g., Lotus Notes, Microsoft Exchange).
Qualifications
What You'll Need
Job-Specific Knowledge and Abilities
Additional Skills :
1. Initiative : Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication : Can convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.
e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations, or resolve a problem.
4. Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles.
Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem-Solving : Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations accordingly.
9. Team Building : Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance : Knowledge of the ideologies, techniques, and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
Last updated : 2024-03-03