Groupware Specialist oversees the development and deployment of the organization's groupware initiative. Defines business requirements and selects collaborative software to meet these requirements. Being a Groupware Specialist implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Additionally, Groupware Specialist coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Groupware Specialist typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. (Copyright 2024 Salary.com)
SUMMARY
Support Field Service Technicians and work closely with Signode manufacturing and engineering groups at Signode Glenview, Finland, Switzerland, Germany, Denmark, India and other related engineering and manufacturing departments. The Product Technical Specialist will provide an advanced level of mechanical, electrical, PLC and technical support and information to field service technicians. This advanced support focus will be on India built Metals products, Europe built stretch products, and Europe built strapping products. This advanced level support will be provided during on-site customer calls and remote support calls with Field Service Techs during machine installs/commissioning, updates, retrofits, and advanced technical calls. Responsibilities also include demonstrating and training on proper machine LOTO and safety practices, developing detailed machine installation instructions, technical troubleshooting instructions and reporting in detail all technical related issues and the action taken to support the Field Techs.
ESSENTIAL FUNCTIONS
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Other duties as assigned include:
POSITION QUALIFICATIONS
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