Group/Region Manager (Commercial Loans) manages commercial lending activity for a designated market of the organization. Establishes and manages lending objectives, targets, strategies, and practices to achieve organizational financial, growth, and service goals. Being a Group/Region Manager (Commercial Loans) seeks out new business opportunities and develops strategies to expand existing business. Manages the maintenance and servicing of existing commercial loan portfolio. Additionally, Group/Region Manager (Commercial Loans) adheres to all regulatory requirements and internal risk and operating policies and procedures. Builds a high-performance lending team with individual coaching and professional development opportunities. Requires a bachelor's degree. Typically reports to a director. The Group/Region Manager (Commercial Loans) typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Group/Region Manager (Commercial Loans) typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Description
Job Purpose:Maintains customer satisfaction, promotes the growth of the office, managing staff, and the enforcement of company policy and procedures.
Duties:* Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.*
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.* Meets customer service financial objectives by using approved, sound credit judgment techniques, requiring all necessary supporting documents, and conducting proper loan closings.* Determines customer service requirements by maintaining contact with customers; insuring a friendly, professional environment in which to conduct business, performing problem resolution when required.* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.* Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.*
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.* Accomplishes information systems and organization mission by completing related results as needed.*
The inclusion of any legal, authorized activity that improves the profitability of the company.
Skills/Qualifications:Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, time management abilities, professionalism, and motivated.
Work Remotely
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Schedule:
Education:
Experience:
Language:
License/Certification:
Ability to Relocate:
Work Location: In person
Clear All
0 Group/Region Manager (Commercial Loans) jobs found in Laredo, TX area