Group Branch Manager manages the financial and service performance of a defined group of retail branches in a geographic area. Establishes the strategy, specific goals, and performance levels required for each branch to meet the organizational objectives for the region. Being a Group Branch Manager monitors and analyzes financial and customer activity to understand needs, identify issues, and provide the tools and resources needed to achieve goals. Leads business development and promotional activities in the area and coaches branch managers in tactics to build customer relationships, increase sales, and enhance the bank's presence in the community. Additionally, Group Branch Manager typically requires a bachelor's degree. Typically reports to a director. The Group Branch Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Group Branch Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Plans and executes operations at their assigned facility/service center to ensure all operations are conducted in a safe, compliant and efficient manner consistent with the Company’s established objectives, policies and procedures. Ensures projects, initiatives, and processes conform to established policies, objectives and initiatives, and are in compliance with federal, state and local regulations. Manages resources to accomplish identified priorities and performs the following duties personally or through subordinate supervisors. Performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage the facility/service center according to budget by managing expenses, labor utilization, equipment expenses, facilities, etc.
Hire and train quality personnel for the benefit of the business unit and the Company. Provide ongoing development and management oversight in personnel reviews, disciplinary actions, separations, etc.
Ensure that all employees maintain a safe workplace by following all health & safety procedures and protocols. Work closely with Corporate H&S on ongoing health & safety programs and incident investigations as well as promoting a culture of safe work practices within the business unit.
Ensure that all facilities and equipment meet compliance standards related to DOT, maintenance and safety.
Strive to meet and exceed the budgeted revenue goals by developing customer relationships, assuring customer satisfaction with project follow up and developing strategies with Sales resources.
Develop branch quotes and provide oversight and review for all quotes generated within the business unit.
Ensure that project scopes have integrity, customer quotations are accurate and are returned in a timely manner and that job margins are in line with quoted margins.
Ensure quotes are accurate and invoicing is completed in a timely manner.
Works with governmental and regulatory agencies and maintains community relations.
Develops and monitor applicable metrics to measure operational objectives.
Performs other, related duties as assigned. These are duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee’s level of work.
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