Summary: Plans and coordinates activities concerned with installing equipment, investigating and resolving customer
reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the
following duties.
Essential Duties and Responsibilities include the following. (Other duties may be assigned)
Installs new or modified equipment at customer's facility to ensure full functionality according to
specifications.
Reviews performance reports and documentation from customers and field representatives, and inspects
malfunctioning or damaged product to determine nature and scope of problem.
Analyzes review and inspection findings to determine source of problem, and recommends repair,
replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite
repairs.
Provides on-site technical assistance to help troubleshoot and repair equipment.
Maintains records of performance reports.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and
maintenance processes, and recommends modifications to eliminate future problems.
Develops service handbooks and bulletins based on field investigations, engineering changes, and overall
knowledge of product.
Provides a communication link between the customer and the company to help ensure that effective service
is provided to the customer.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers .
i
Job Type: Full-time
Pay: $23.00 - $29.00 per hour
Expected hours: 60 – 84 per week
Experience level:
Schedule:
Work setting:
Ability to Relocate:
Work Location: On the road