Front Office Manager - Casino jobs in Tennessee

Front Office Manage

* All travel expenses paid.

* Stay in hotel all paid for.

* $1200-$2800 per week net

* Full time pay up to $125,000 per year

.Job Description:

The Front Office Manager will direct all phases of guest relations related to Front Office staff in conjunction with any guidance from the Resort and/or General Manager. Responsible for developing Duty Managers, and to oversee operations of the Front Desk, PBX, Bell/Valet, and Night Audit staff in order to ensure exceptional guest service experience. Supports and implements policies and procedures for the staff set forth by management. Maintains open communications with the Resort and/or General Manager, staff, and the guests and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs administrative duties including but not limited to: forecasting, preparing budgets, employee scheduling, payroll documentation, and rooms control. Oversees disciplinary action, interviewing new hires and/or transfers, and staff development training for the Duty Managers and Front Desk staff.

Minimum Requirements

Minimum 2 years guest service/hotel experience; at least 2 years supervisory experience preferred. Degree in travel industry or hotel management preferred. Working knowledge of Opera, Workday, UniFocus, Birchstreet, HotSOS, Freedom Pay, and MS Office Suite is preferred. Must be able to work flexible hours.

Job Type: Part-time

Pay: $55,000.00 - $100,000.00 per year

Work setting:

• In-person

Work Location: In person