Front Office Manager - Casino jobs in Rhode Island

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

P
Front Office Manager
  • Pyramid Global Hospitality
  • Newport, RI FULL_TIME
  • Front Office Manager

    Hotel/Resort Name Wayfinder Hotel Newport
    Posted Date 11 hours ago(1/2/2024 3:41 PM)
    Location : Company Name
    Pyramid Global Hospitality
    Location
    US-RI-Newport
    Department
    Front Office
    Position Type
    Regular Full Time
    # of Openings
    1
    Requisition ID
    2024-35867
    Address
    151 Admiral Kalbfus Rd
    Postal Code
    02840

    About Us

    At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

     

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

     

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

     

    Check out this video for more information on our great company!

    Location Description

     

    We are thrilled to be fully reopening Wayfinder Newport in 2024 - a boutique hotel created by a group of local chefs, bartenders, artists, designers, and entrepreneurs who are proud to call Newport, RI home. A shared passion project, we’ve banded together to create a fresh take on the traditional Newport hotel experience.

    Wayfinder Newport boasts 187 rooms with 30 deluxe suites, a restaurant, and 2600 sq ft of event space.

     

    At Wayfinder Newport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable guest experiences. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Wayfinder Newport can mean for you! 

     

    Join our team of amazing individuals to help us lead the Newport Hospitality industry with the much-anticipated reopening of this property.

    Overview

    We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 

    If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

     

    Your Role:

    • You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
    • You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. 
    • You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
    • You will ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates.
    • You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
    • You will lead by example to ensure all guest interactions are handled in a professional manner.
    • Provide exceptional customer service by being engaging and taking sincere interest
    • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
    • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
    • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
    • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

       

    Qualifications

    • 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
    • Available to work a flexible schedule to include nights, weekends and holidays
    • College degree preferred
    • A strong desire to make an impact on other people
    • An outgoing and engaging personality
    • Strong Computer skills, and experience with PMS systems
    • Excellent verbal and written communication skills
    • Ability to work in a fast-paced setting

    Options

    Apply for this jobApply
    Share
    Email this jobRefer
    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed
    Application FAQs

    Software Powered by iCIMS

  • 24 Days Ago

B
Front Office Assistant Manager
  • Bally's
  • Lincoln, RI FULL_TIME
  • Qualifications: High school diploma or GED; College degree preferred Must project a professional and positive image. Proven supervisory skills. High energy level. Excellent organizational and time man...
  • Just Posted

T
Front Office Manager
  • TPG Hotels & Resorts
  • Providence, RI FULL_TIME
  • Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of ...
  • 4 Days Ago

T
Assistant Front Office Manager
  • TPG Hotels & Resorts
  • Providence, RI FULL_TIME
  • In conjunction with the Front Office Manager, the Assistant Front Office Manager manages staff and day-to-day front desk, PBX, bell stand, concierge and transportation operations. The Assistant Front ...
  • 14 Days Ago

H
Assistant Front Office Manager
  • Hotel Viking Newport
  • Newport, RI FULL_TIME
  • Property Description Hotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team. As a historic and luxurious property offering unparalleled hospitali...
  • 15 Days Ago

G
Front Office Manager In Training
  • Graduate Providence
  • Providence, RI FULL_TIME
  • Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • 16 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$61,983 to $91,003