Front Office Manager - Casino jobs in Hawaii

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Office Manager
  • Highgate Hotels, LP
  • Honolulu, HI FULL_TIME
  • Front Office Manager
    Requisition ID 2024-51384 Category Front Office Operations Job Location US-HI-Honolulu Property Alohilani Resort Waikiki Beach
    Compensation Type
    Yearly
    Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

    Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

    Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

    Overview

    The Front Office Manager is responsible for the management of all aspects of the Front Office Guest Experience Departments while providing all guests with quality service, maximizing room revenue and productivity, and developing managers and employees.

    Responsibilities
      Respond to all guest requests, problems, complaints and/or accidents. Follow up to ensure guest satisfaction.
    • Motivate, train, and counsel all Front Office personnel according to hotel standards.
    • Conduct all Front Office interviews and follow hiring procedures according to Highgate Hotel Standards.
    • Develop employee morale and ensure training of Front Office personnel.
    • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
    • Ensure implementation of all Highgate Hotel policies and house rules.
    • Monitor room inventory to ensure the maximization of rooms revenue and occupancy.
    • Tour Front Office operating departments daily, greeting employees and soliciting feedback.
    • Analyze rate variance and monitor credit report.
    • Monitor and support guest satisfaction surveys and social media platforms.
    • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
    • Strictly enforce front office and accounting SOP's.
    • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
    • Conduct regular Front Office meetings.
    • Have regular performance review meetings with employees
    • Monitor labor expenses through schedule approval process and ensure budgeted productivity is met.
    • Work in conjunction with the Director of Rooms to prepare the Front Office annual budget.
    • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
    • Responsible to cover housekeeping department when the Executive Housekeeper is unavailable
    • Partner with other department heads to find efficiencies and ensure operational synergy
    • Responsible to ensure effective processes and response time of guest interactive tools to include texting, apps, and social media channels
    • Carry a hotel issued cell phone at all times.
    • Monitor all V.I.P.'s, special guests, and group requests.
    • Ensure overall guest satisfaction.
    • Involvement in the Lobby Ambassador coverage.
    • Ensure overall associate satisfaction.
    Qualifications

    Education & Experience:

    • At least 3 years of progressive experience in a hotel or a related field.
    • Previous management experience required.
    • Knowledge of Opera PMS preferred.
    • Multi-lingual preferred.

    Physical requirements:

    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    General Requirements:
    • Outstanding verbal and written communication skills with all level of employees and guests.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Ability to effectively manage in a union environment.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, including wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.
    • Maintain a warm and friendly demeanor at all times.

    Salary Range ($80,000 - $84,000/yr)


    Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

     

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Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$62,054 to $91,107