Front Office Manager Assistant - Casino jobs in Yakima, WA

Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Hotel Front Office Manager
  • Legends Casino Hotel
  • Toppenish, WA FULL_TIME
  • Shift:
    Varies

    Job Announcement Number:
    YLC-24-030


    Division:

    Employment Status:
    Full-Time Regular


    Starting Salary:
    DOE

    Department:
    Hotel



    JOB DESCRIPTION:



    We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success. We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience. We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.

    JOB SUMMARY: Responsible for the successful overall coordination and direction of all activities related to the Front Desk and Reservations of the Hotel, ensuring smooth and efficient operations and in accordance with the Company’s policies.

    SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

    • Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
    • Provides direction and oversees the daily operation of all hotel activities including: front desk and reservations.
    • Establishes policy and procedures, service and quality standards.
    • Partakes and contributes in strategic planning, budgeting and development.
    • Performs proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all team members in the department.
    • Regularly assists in revising and analyzing the effectiveness of the Hotel operation, preparing plans and programs for the attainment of approved objectives.
    • Ensures that decision-making process appropriately weigh the fiscal return on action, guest experience and loyalty, and environmental impact: both short-term and long-term as they are interrelated to overall vision and strategy.
    • Oversee the performance of the hotel front office and back office operations.
    • Participate and collaborate with Reservations Lead in deploying inventory restrictions and pricing strategies designed to optimize revenue and occupancy.
    • Participate, collaborate and assist Patron Services by accessing the read only portion of the system to provide guests with current point status for hotel related redemptions.
    • Implements financial and operation plans that correspond to the overall vision and strategy.
    • Contributes to weekly, monthly and quarterly occupancy and revenue forecasts.
    • Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations.
    • Handles guest complaints and supports all guest service programs.
    • Understands and adheres to regulatory, department, and company policies and procedures.
    • Effectively and efficiently manage expenses, labor costs and staffing objectives while achieving highest guest satisfaction.
    • Develop, maintain and manage training programs, guide and support front office team members in daily responsibilities.
    • Exhibits passion for the hospitality and gaming experience of our guests.
    • Takes personal responsibility for delivering an excellent guest experience.
    • Knows the overall property, the gaming offerings, and their locations.
    • Ensure all promotions are in compliance with regulatory requirements.
    • Ensure that all vendors are licensed in compliance with licensing requirements of TGA.
    • Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
    • Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
    • Identifies ways to improve workflows and processes to work smarter and increase efficiency.
    • Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
    • Seeks to share and improve processes and workflows based on guest feedback.
    • Finds ways to make good use of their strengths and talents.
    • Embraces “Keys to Success” initiative to provide upward mobility to Yakama Tribal Members.

    Revised 03/2022




    JOB REQUIREMENTS:



    SUPERVISION EXCERCISED: Front Office Shift Manager and Reservation Lead.


    LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.


    EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and fellow team members. Provides excellent guest service at all times. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Delivers upon established goals and objectives.

    MINIMUM EDUCATION REQUIRED FOR POSITION: High School Diploma or GED required. Bachelor's degree (B. A.) from four-year College or University; or three to four years related experience and/or training; or equivalent combination of education and experience.

    PHYSICAL REQUIREMENTS: Required to regularly talk or hear. Frequently required to stand, walk, use hands to handle or feel and reach with hands and arms. Occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Manual and finger dexterity for operation of personal computer and routine paperwork. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required to monitor team member performance often through visual inspection. Expected to distinguish among varying levels of cleanliness and colors.

    SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Team member must have specific hospitality experience. Excellent working knowledge and experience with set up and management of a Property Management System is required. Effective application of emotional intelligence while remaining calm and collected under extreme pressure. Strong interpersonal spirit with a hands-on approach. Excellent time management, organizational and interpersonal skills. Strong communication skills and attention to detail are critical for success. Previous management experience is required, must be able to carry out responsibilities in accordance with the organization’s policies, procedures and applicable laws. Excellent in interviewing, hiring, and training team members; planning, assigning, and directing work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems. Must know correct business English, including grammar, spelling, punctuation and vocabulary.

  • 9 Days Ago

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Hotel Front Desk Agent
  • Legends Casino Hotel
  • Toppenish, WA FULL_TIME
  • Shift: Varies Job Announcement Number: YLC-24-058 Division: Hotel - Front Desk Employment Status: Full-Time Regular Starting Salary: $17.01 Department: Hotel JOB DESCRIPTION: We are looking for indivi...
  • 1 Month Ago

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Front Desk Coordinator / Office Manager - Temporary
  • Northwest Immigrant Rights Project
  • Wenatchee, WA TEMPORARY
  • SUMMARY: NWIRP seeks a full-time English-Spanish bilingual Front Desk Coordinator/Office Manager to join NWIRP’s Wenatchee team. The Front Desk Coordinator / Office Manager is the individual serving a...
  • 12 Days Ago

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Marketing Casino Host
  • Legends Casino Hotel
  • Toppenish, WA FULL_TIME
  • Shift: Varies Job Announcement Number: YLC-24-032 Division: Marketing Employment Status: Full-Time Regular Starting Salary: $22.29 Department: Marketing JOB DESCRIPTION: JOB SUMMARY: The host will be ...
  • 15 Days Ago

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Marketing Assistant
  • Legends Casino Hotel
  • Toppenish, WA FULL_TIME
  • Shift: Varies Job Announcement Number: YLC-24-044 Division: Marketing Employment Status: Full-Time Regular Starting Salary: $17.01 Department: Marketing JOB DESCRIPTION: JOB SUMMARY: Assists in execut...
  • 14 Days Ago

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Assistant Facilities Director
  • Legends Casino Hotel
  • Toppenish, WA FULL_TIME
  • Shift: Days Job Announcement Number: YLC-24-012 Division: Engineering Employment Status: Full-Time Regular Starting Salary: DOE Department: Facilities JOB DESCRIPTION: JOB SUMMARY: Under the direction...
  • 18 Days Ago

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0 Front Office Manager Assistant - Casino jobs found in Yakima, WA area

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Intake Coordinator & Receptionist
  • COMMUNITY VASCULAR WASHINGTON
  • Yakima, WA
  • Job Description Job Description Intake Coordinator & Receptionist Vascular & Wound Clinic (Yakima, WA) Washington State ...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant-School of Dental Medicine
  • Pacific Northwest University of Health Sciences
  • Yakima, WA
  • Job Type Full-time Description Recruitment Period: 03/18/2023 - Until Filled Status: Full Time Salary Information: Annua...
  • 3/28/2024 12:00:00 AM

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Intake Coordinator & Receptionist
  • COMMUNITY VASCULAR WASHINGTON
  • Yakima, WA
  • Job Description Job Description Intake Coordinator & Receptionist Vascular & Wound Clinic (Yakima, WA) Washington State ...
  • 3/28/2024 12:00:00 AM

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Restoration General Manager
  • Fleet Response
  • Yakima, WA
  • General Summary: Just Right Cleaning and Construction is seeking an Operations Manager to help pave the way for future g...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant - Work From Home>
  • Rob Levine Law
  • Yakima, WA
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive Pay - As an Administrative Assistant you'll: Act as t...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant
  • Kwik Lok
  • Yakima, WA
  • Administrative Assistant ROLE OVERVIEW Kwik Lok is looking for a people-facing problem-solver to join our team as an Adm...
  • 3/27/2024 12:00:00 AM

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Office Technician
  • Yakima Health District
  • Yakima, WA
  • Yakima Health District Office Technician Salary: $19.35 - $25.25 per hour (10 Step Range) Hiring Range: Steps 1-4 Benefi...
  • 3/25/2024 12:00:00 AM

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Office Specialist I
  • Yakima County
  • Yakima, WA
  • Office Specialist I Pay Range: $20.27 - $25.70 per hour (Non-Bargaining Pay Plan B21, Step 1-13) Hiring Range: $20.27 - ...
  • 3/25/2024 12:00:00 AM

Yakima (/ˈjækɪmɑː/ or /ˈjækɪmə/) is a city in and the county seat of Yakima County, Washington, and the state's eleventh-largest city by population. As of the 2010 census, the city had a total population of 91,067 and a metropolitan population of 243,231. The unincorporated suburban areas of West Valley and Terrace Heights are considered a part of greater Yakima. Yakima is about 60 miles (100 kilometers) southeast of Mount Rainier in Washington. It is situated in the Yakima Valley, a productive agricultural region noted for apple, wine and hop production. As of 2011, the Yakima Valley produc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$45,818 to $59,309
Yakima, Washington area prices
were up 2.9% from a year ago

Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019
Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020