Front Office Manager Assistant - Casino jobs in San Antonio, TX

Reports to:

F&B Manager

Supervises:

F & B Supervisors

Job Summary:

Assist in overseeing administrative functions of the department to ensure a pleasant dining and beverage experience for all our guests while maintaining a positive demeanor and pleasant attitude towards all guests and team members.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Complete required daily financial tools and reports.
• Assist in working with Finance and IT to ensure that all revenues are captured and reported accurately.
• Assist and keeps track of the inventory programs of the department.
• Assist with labor control, menu engineering and financial reporting.
• Periodically check on guests to ensure their service needs are met.
• Ensure that all maintenance faults and any accidents or incidents are reported to the proper personnel immediately.
• Ensure that venues are properly stocked.
• Maintain adequate staffing levels to ensure guest satisfaction.
• Assist in the training of front-of-the-house personnel.
• Responsible for the knowledge of all TABC laws, ordinance, and implementation of these requirements, and ensure TABC certification of all required staff.
• Responsible for covering a shift when a team member is unable to report for work or finds coverage to keep venues operating to job standards.
• Cover breaks for all front of the house team members when necessary.
• When working as a cash handling team member, all requirements/job duties from a cashier/bartender will apply. Must take out till from Cage and turn in till at the end of the shift. Must balance out and turn in any cash equivalent slips with balance sheet attached to the Revenue Audit drop box.
• Check front-of-the-house areas ensuring these locations have been swept, mopped, sanitized and that all equipment is clean and organized.
• Checking that all bars are clean and all items are in their designated place.
• Check out keys to open and close bars.
• Check out cigarette keys to open cigarette machines when there are problems with the machine or in need of restocking.
• Ensure all areas are properly cleaned and sanitized before closing each shift.
• Maintain and enforce health department guidelines and sanitation practices.
• Promptly and professionally handle guest issues and communicate problems and concerns to department managers.
• When necessary will assist with the checking in and storing of products when delivered.
• Recommend ideas for improvements for turnover and profitability to management.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have a High School Diploma or GED.
• Must be able to obtain and maintain a current TABC (seller/server) Certification.
• Must have experience in cash handling.
• Minimum three (3) years' experience in both restaurant and beverage operations.
• Experience with accounting principles for conducting inventories and financial reporting, preferred.
• Gaming industry experience, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Casino floor, back of the house and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.