Front Office Manager Assistant - Casino jobs in Salem, OR

Description

Position Summary

Responsible for assisting the Bingo Manager in managing the bingo department, ensuring services and

offerings are commensurate with guests’ expectations while consistently enforcing the established service

standards.

Essential Functions

? Responsible for the daily operation of the bingo department and administrative responsibilities in the

absence of the Bingo Manager.

? Assists with special events, tournaments, and marketing strategies to increase revenues.

? Ensures bingo operations comply with NIGC, Tribal policies, State Compact, and Tribal gaming

regulations.

? Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all

times.

? Assists in the execution of the Bingo department’s budget and MBOs.

? Ensures Bingo department policies and procedures are followed by staff.

? Assists in developing, implementing, and evaluating goals, objectives, programs, promotions, budgets,

policies, and procedures for the Bingo department.

? Manages staff during the shift and ensures appropriate professional standards of behavior, work

standards, productivity, practices, and guest care are enforced.

? Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are

achieved.

? Ensures Bingo department scheduling and staffing is sufficient.

? Assists with mentoring, training, and developing staff as it relates to service and sales.

? Assists in developing and maintaining a positive teamwork environment.

? Handles all personnel issues promptly according to Chinook Winds policies and procedures.

? All other duties as assigned.

Position Qualifications

Requirements

Position Qualifications

Competency Statements

Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative

situations, demonstrates group presentation skills, and conducts meetings.

Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.

Management skills—the individual includes staff in planning, decision-making, facilitating and process

improvement; makes self-available to staff; provides regular performance feedback; and develops

subordinates’ skills and encourages growth.

Quality management—the individual seeks ways to improve and promote quality and demonstrates

accuracy and thoroughness.

Planning/organizing—the individual prioritizes and plans work activities uses time efficiently, and develops

realistic action plans.

Problem-solving—the individual identifies and resolves problems promptly and gathers and analyzes

information skillfully.

Education

High School Diploma or GED

AA or BA in Business Administration preferred.

Experience

Three years of Bingo Supervisor experience, or Four years of internal supervisory experience.

Computer Skills

Microsoft Office intermediate level to include Word, Excel, and Outlook.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Other Requirements

Knowledge of the Gaming Industry and the rules, laws, and regulations governing them.

Physical Demands

Physical Demands Lift/Carry

Stand Constantly 10 lbs. or less Frequently

Walk Frequently 11-20 lbs. Frequently

Sit Not Applicable 21-50 lbs. Occasionally

Handling/Fingering Constantly 51-100 lbs. Occasionally

Reach Outward Constantly Over 100 lbs. Not Applicable

Reach Above Shoulder Occasionally Push/Pull

Climb Not Applicable 12 lbs. or less Frequently

Crawl Occasionally 13-25 lbs. Occasionally

Squat or kneel Occasionally 26-40 lbs. Occasionally

Bend Frequently 41-100 lbs. Not Applicable

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work

environment is usually moderate to loud. The environment is subject to smoke and the associated effects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation,

and completing a 180-day introductory period.