Front Office Manager Assistant - Casino jobs in Richardson, TX

Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Complex Front Office Manager
  • Complex Front Office Manager The Colony
  • The Colony, TX FULL_TIME
  • ESSENTIAL JOB FUNCTIONS:


    • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

    • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

    • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

    • Supervise the Guest Service Agents.

    • Complete scheduling for the Complex Guest Service Agents and input schedules into UKG.

    • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

    • Comply with attendance rules and be available to work on a regular basis.

    • Place orders through Birch Street for supplies for complex Front Desks supplies and complex market items.

    • Monitor GXP chats, cases and Bonvoy arrivals.

    • Assist on Medallia responses within Crescent and Brand standards.

    • Monitor and edit missing punches for the complex Guest Service Agent.

    • Work needed desk shifts when needed during downtimes and or call ins

    • Perform any other job-related duties as assigned.

    REQUIRED SKILLS AND ABILITIES:


    Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.


    PERFORMANCE STANDARDS


    Customer Satisfaction:

    Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.


    Work Habits:

    In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.


    Safety & Security:

    The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


    NOTE:

    This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.


    Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.


    Experience

    Required
    • 2 year(s): Hotel Front Desk Management
    Preferred
    • FOSSE PMS experience is a plus

    Licenses & Certifications

    Required
    • ServSafe Alcohol Awaren
    • Certified Food Handler

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 1 Month Ago

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Front Office Assistant
  • Private Dental Office
  • Frisco, TX OTHER
  • Overview Our private dental office in Frisco, Texas, is looking for an experienced Front Office Assistant to join our dedicated team of dental professionals! This role involves patient interaction, ad...
  • 17 Days Ago

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Assistant Front Office Manager
  • Omni Hotels & Resorts
  • Dallas, TX OTHER
  • Overview Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainmen...
  • 20 Days Ago

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Assistant Front Office Manager
  • Renaissance Dallas Addison Hotel
  • Addison, TX FULL_TIME
  • Were you always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every exp...
  • 2 Days Ago

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Assistant Front Office Manager
  • The Westin Dallas Fort Worth Airport
  • Irving, TX FULL_TIME
  • Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustaina...
  • 7 Days Ago

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Assistant Front Office Manager
  • Omni Hotels & Resorts
  • Irving, TX OTHER
  • Overview Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities...
  • 10 Days Ago

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0 Front Office Manager Assistant - Casino jobs found in Richardson, TX area

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Back Office Coordinator
  • Methodist Health System
  • Dallas, TX
  • Hours of Work : 40 per week Days Of Week : Monday through Friday Work Shift : Job Description : Your Job: The Back Offic...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • Associa, Inc.
  • Richardson, TX
  • The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Prov...
  • 3/28/2024 12:00:00 AM

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Commercial Authorization Coordinator
  • North Texas Therapy & Home Care
  • Dallas, TX
  • North Texas Therapy & Home Care is an EEO employer - M/F/Vets/Disabled Job Title/Position: Commercial Authorization Coor...
  • 3/28/2024 12:00:00 AM

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Bilingual Authorization Coordinator
  • North Texas Therapy & Home Care
  • Dallas, TX
  • North Texas Therapy & Home Care is an EEO employer - M/F/Vets/Disabled Job Title/Position: Bilingual Authorization Coord...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Presbyterian Village North
  • Dallas, TX
  • Overview: Join Our Team! Presbyterian Village North is currently hiring a Receptionist for our Senior Living facility. S...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Forefront Living
  • Dallas, TX
  • Overview: Join Our Team! Presbyterian Village North is currently hiring a Receptionist for our Senior Living facility. S...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent - Dallas Embassy Suites Galleria
  • Remington
  • Dallas, TX
  • Job Description What you will be doing Greet and communicate cordially with guests, promptly and professionally checking...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant
  • Copart
  • Dallas, TX
  • The Administrative Assistant will be responsible for ensuring all customer support requests submitted by phone, email, a...
  • 3/24/2024 12:00:00 AM

The cities of Dallas, Plano and Garland, Texas constitute almost all of the Richardson border apart from the municipality's extreme northeastern "panhandle." The Lake Highlands area of northeast Dallas borders Richardson to the south, North Dallas to the southwest, Far North Dallas to the west, West Plano to the northwest, East Plano to the north, the city of Murphy to the northeast, Sachse to the east, and Garland to the southeast. Richardson is located at 32°57′56″N 96°42′57″W / 32.965628°N 96.715707°W / 32.965628; -96.715707. According to the United States Census Bureau, the city has a t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$45,114 to $58,398
Richardson, Texas area prices
were up 2.2% from a year ago

Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019
Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020