Front Office Manager Assistant - Casino jobs in Passaic, NJ

Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Front Office Manager
  • Sheraton Parsippany
  • Parsippany, NJ OTHER
  • About Us

    Come work at the Castle! With great facilities just 30 minutes from the Newark airport and New York City, the Sheraton Parsippany Hotel is an ideal choice for business and leisure travelers. Our resort-like setting, inspiring castle theme, and warm, friendly staff will make you feel right at home. As an associate of the Sheraton Parsippany, you receive a free membership to our 25,000 square feet Atlantis Sports Club, one complimentary meal in our cafeteria during your work day and attendance with the Sheraton Parsippany family at the annual Summer Jam Family Picnic and Holiday Party. Want to find out more about joining our team? Apply today! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

    Overview

    Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

    Responsibilities

    • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. 
    • Implement company and franchise programs. 
    • Prepare forecasts and reports and assist in the development of the room's budget. 
    • Monitor and maintain the front office systems and equipment to ensure their optimum performance. 
    • Track guest satisfaction surveys and maximize usage of the guest response tracking system. 
    • Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. 
    • Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. 
    • Communicate both verbally and in writing to provide clear direction to staff. 
    • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. 
    • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. 
    • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. 
    • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. 
    • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. 
    • Regular attendance in conformance with the standards is essential to the successful performance of this position.
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Minimum of 2 years Front Desk experience, preferably in leadership role.
    • High School Diploma or equivalent required, Bachelor's degree preferred.
    • Proficient with PMS system. 
    • Advanced knowledge of brand's reward program. 
    • Able to handle cash and credit transactions. 
    • Computer literacy and financial management a must. 
    • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. 
    • General knowledge of local area attractions and transportation. 
    • Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. 
    • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. 
    • Able to establish and maintain effective working relationships with associates and customers. 
    • Able to make sound business decisions and take action quickly based on previous experience and good judgment.
    • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

     

     

    Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                                                                                                                                    

    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • 23 Days Ago

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Front Office Manager
  • Hilton Parsippany
  • Parsippany, NJ FULL_TIME
  • What we are looking for High work ethic, self-initiative, independent judgment May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to t...
  • 8 Days Ago

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Front Office Manager
  • True North Hotel Group Inc
  • Wayne, NJ FULL_TIME
  • True North Hotel Group, an award-winning management and development company, is seeking a Room Attendant to join our team at our Home2 in Wayne, New Jersey. This family-owned organization has a unique...
  • 15 Days Ago

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Front Desk Receptionist/Office Assistant for Medical Office
  • JIGNASA PATEL, MD PA
  • Parsippany, NJ PART_TIME,FULL_TIME
  • · · Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself· Greet patients upon arrival, sign them in and obtain insurance information and...
  • 3 Days Ago

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Dental Receptionist/Front Office Assistant
  • Montville Orthodontics
  • Montville, NJ FULL_TIME
  • About Us: We are a dynamic and growing multi-location orthodontic practice dedicated to providing exceptional care to our community. Our team is currently seeking a highly organized, enthusiastic, and...
  • 4 Days Ago

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Front Office Manager - Totowa, NJ
  • PT Solutions Physical Therapy
  • Totowa, NJ FULL_TIME
  • Overview PT Solutions starts with a true love of physical therapy and fuses that passion with science and training to create an unmatched standard of care for patients. Our enthusiasm is evident in al...
  • 21 Days Ago

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0 Front Office Manager Assistant - Casino jobs found in Passaic, NJ area

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Assistant Office Manager
  • Safavieh Home
  • Glen Cove, NY
  • Safavieh is an upscale global home furnishings, rugs & accessories company looking for a proactive, personable, highly m...
  • 3/29/2024 12:00:00 AM

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Assistant Front Office Manager
  • Hersha Hospitality Management, LP
  • New York, NY
  • Assist in overseeing front office operations to include supervising front office personal in accordance with established...
  • 3/29/2024 12:00:00 AM

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Office Assistant/Receptionist
  • HelloFresh SE
  • New York, NY
  • HelloFreshs Office Assistant, Workplace Operations will be responsible for supporting the reception function at our NYC ...
  • 3/29/2024 12:00:00 AM

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Hotel Front Desk Supervisor
  • SureStay Hotel Secaucus
  • Secaucus, NJ
  • The Best Western Secaucus is looking for a leader Were looking for an ambitious, hardworking professional who loves prov...
  • 3/27/2024 12:00:00 AM

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Office Manager Assistant
  • Samap USA Corp
  • Morganville, NJ
  • Job Description Job Description We are an international millwork installation company specializing in furniture installa...
  • 3/26/2024 12:00:00 AM

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Executive Assistant
  • Enterprise Engineering
  • New York, NY
  • Job Description Job Description Executive Assistant/Office Manager: 4days/week at office Soho,NYC Looking for someone to...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant Office Manager
  • CPA Firm
  • Parsippany, NJ
  • Job Description Job Description Well established CPA firm is seeking an Administrative Assistant Office Manager to join ...
  • 3/25/2024 12:00:00 AM

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Auto Asst Office Manager / Bookkeeper, $25+/hour, Exper. Req'd!
  • Mazda of New Rochelle
  • New Rochelle, NY
  • 149 E Main St., New Rochelle, NY 10801 Automotive Assistant Office Manager / Bookkeeper Come be a part of our newly desi...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 3.244 square miles (8.401 km2), including 3.146 square miles (8.149 km2) of land and 0.098 square miles (0.253 km2) of water (3.01%). Unincorporated communities, localities and place names located partially or completely within the city include Davis Bridge and Pleasant Plains. Passaic's only land border is with neighboring Clifton, which borders Passaic to the north, south, and west. The Passaic River forms the eastern border of Passaic. Four additional neighboring towns in Bergen County immediately across the river fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$52,357 to $67,774
Passaic, New Jersey area prices
were up 1.5% from a year ago

Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019
Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020