Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Hotel:
Norfolk Sheraton Assistant Front Office Manager Full timeProfile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Front Office Manager
Equipment: Uniform
Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.
Work Performed:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
Qualifications:
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver’s license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
Competencies:
Organization
Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Managing Diversity
Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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0 Front Office Manager Assistant - Casino jobs found in Norfolk, VA area