Front Office Manager Assistant - Casino jobs in Mesquite, TX

Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

C
Complex Front Office Manager
  • Complex Front Office Manager The Colony
  • The Colony, TX FULL_TIME
  • ESSENTIAL JOB FUNCTIONS:


    • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

    • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

    • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

    • Supervise the Guest Service Agents.

    • Complete scheduling for the Complex Guest Service Agents and input schedules into UKG.

    • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

    • Comply with attendance rules and be available to work on a regular basis.

    • Place orders through Birch Street for supplies for complex Front Desks supplies and complex market items.

    • Monitor GXP chats, cases and Bonvoy arrivals.

    • Assist on Medallia responses within Crescent and Brand standards.

    • Monitor and edit missing punches for the complex Guest Service Agent.

    • Work needed desk shifts when needed during downtimes and or call ins

    • Perform any other job-related duties as assigned.

    REQUIRED SKILLS AND ABILITIES:


    Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.


    PERFORMANCE STANDARDS


    Customer Satisfaction:

    Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.


    Work Habits:

    In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.


    Safety & Security:

    The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


    NOTE:

    This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.


    Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.


    Experience

    Required
    • 2 year(s): Hotel Front Desk Management
    Preferred
    • FOSSE PMS experience is a plus

    Licenses & Certifications

    Required
    • ServSafe Alcohol Awaren
    • Certified Food Handler

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 1 Month Ago

P
Front Office Assistant
  • Private Dental Office
  • Frisco, TX OTHER
  • Overview Our private dental office in Frisco, Texas, is looking for an experienced Front Office Assistant to join our dedicated team of dental professionals! This role involves patient interaction, ad...
  • 17 Days Ago

O
Assistant Front Office Manager
  • Omni Hotels & Resorts
  • Dallas, TX OTHER
  • Overview Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainmen...
  • 20 Days Ago

R
Assistant Front Office Manager
  • Renaissance Dallas Addison Hotel
  • Addison, TX FULL_TIME
  • Were you always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every exp...
  • 2 Days Ago

T
Assistant Front Office Manager
  • The Westin Dallas Fort Worth Airport
  • Irving, TX FULL_TIME
  • Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustaina...
  • 7 Days Ago

O
Assistant Front Office Manager
  • Omni Hotels & Resorts
  • Irving, TX OTHER
  • Overview Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities...
  • 10 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Front Office Manager Assistant - Casino jobs found in Mesquite, TX area

M
Back Office Coordinator
  • Methodist Health System
  • Dallas, TX
  • Hours of Work : 40 per week Days Of Week : Monday through Friday Work Shift : Job Description : Your Job: The Back Offic...
  • 3/28/2024 12:00:00 AM

F
Receptionist
  • Forest Park Nursing & Rehabilitation
  • Dallas, TX
  • Forest Park Nursing & Rehabilitation - Job Type: Full-Time Schedule: Monday through Friday, 8AM-5PM Your Job Summary The...
  • 3/28/2024 12:00:00 AM

C
Administrative Assistant
  • City of Forney, TX
  • Forney, TX
  • Salary : $42,926.47 - $52,032.08 Annually Location : Community Development - 402 N. Bois D' Arc St.- Forney, TX Job Type...
  • 3/28/2024 12:00:00 AM

R
Administrative Assistant - Work From Home>
  • Rob Levine Law
  • Forney, TX
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive Pay - As an Administrative Assistant you'll: Act as t...
  • 3/27/2024 12:00:00 AM

O
Part-Time Front Office Assistant
  • Optum
  • Balch Springs, TX
  • Careers with MedExpress. At MedExpress, part of the Optum family of businesses, we believe in delivering quality, conven...
  • 3/26/2024 12:00:00 AM

E
Patient Account Representative PAR Remote
  • Ernest Health
  • Mesquite, TX
  • Overview: At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehab...
  • 3/25/2024 12:00:00 AM

H
HIR - Rental Coordinator
  • HOLT Industrial Rentals
  • Sunnyvale, TX
  • Works closely with operations management to coordinate and execute incoming rental projects for the local geography to a...
  • 3/25/2024 12:00:00 AM

T
TPWD - Customer Service Representative I
  • Texas Parks & Wildlife Department
  • Wills Point, TX
  • Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level to routine cus...
  • 3/24/2024 12:00:00 AM

Mesquite is a suburban city located east of the city of Dallas. Most of the city is located in Dallas County, though a small portion extends into Kaufman County. As of 2017 census estimates the population was 143,949, making it twenty-first most populous city in the U.S. state of Texas. Mesquite is positioned in the crossroads of four major highways (Interstates 30, 635, 20, and U.S. Route 80), making locations such as downtown Dallas, Lake Ray Hubbard, Dallas Love Field, and DFW International Airport, accessible. According to legislative action, the city is the "Rodeo Capital of Texas". In 20...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$45,066 to $58,336
Mesquite, Texas area prices
were up 2.2% from a year ago

Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019
Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020