Front Office Manager Assistant - Casino jobs in Iowa

Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Front Office Manager
  • Lakeside Hotel Casino
  • Osceola, IA FULL_TIME
  • The Front Desk Manager is responsible for overseeing and supervising the activities of the Front Desk personnel to ensure the smooth flow of operation of the Hotel Front Desk, RV Park and the Hotel Housekeeping/Laundry Department (in the absence of the Housekeeping Supervisor).

    EXPECTED CONTRIBUTIONS INCLUDE:
    • Directs team members that perform the following duties and will also perform these duties on their own: 
    • Welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment.
    • Checking guests out of the hotel, preparing and explaining the bill.
    • Responding to a wide variety of guests requests by accurately assessing the guest needs and request and then ensuring maximum guest satisfaction, while complying with Lakeside Hotel & Casino policies. 
    • Full knowledge and ability to execute night audit functions: responsible for all night system requirements in terms of backups, system date changes and report runs. Ensures all audit procedures are run, balanced and completed in a timely basis. 
    • Assists in maximizing revenue and controlling room inventory through the application of appropriate selling strategies in order to surpass budgeted objectives. Identify inventory control risks, executes plans to control rates and ensure inventory is sold across all channels. 
    • Responsible for various aspects of employee recruitment, retention and engagement: 
    • Interviews, selects and trains new team members. 
    • Appraises team member productivity and efficiency for the purpose of recommending promotions or other changes in status. 
    • Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible. 
    • Monitors team member attendance and records points. 
    • Empowers Front Desk team members to provide MORE Guest Service to all guests and coworkers. Creates a work environment that promotes teamwork, performance feedback, recognition, respect and team member satisfaction. 
    • Must be able to work flexible hours including weekends and holidays. Responsible for managing all employee call-ins; may be required to work in their absence.
    • Ensures compliance with company policies and procedures. 
    • Has excellent personal presentation and interpersonal skills, combined with astute problem solving ability. 
    • Verifies cash bank and cash handling procedures are maintained. 
    • Prepares and submits all required paperwork and reports of the department.
    • Monitors all departmental expenses to increase hotel profitability.
    • Performs other duties as may be assigned.
    • Sees to it that the Front Desk and Hotel Lobby Area(s) is kept neat and clean at all times.
    • Works closely with the Director of Hospitality on Hotel and RV Park projects and operations.
    • Prepares and manages weekly schedules of the front desk personnel to ensure the proper coverage is afforded daily based on projected hotel occupancy. Makes necessary changes on the schedule to meet operational demands.
    • Coordinates with Housekeeping Supervisor on weekly schedules of the guest services personnel to ensure uninterrupted customer service. Makes necessary changes on the schedule to meet operational demands.
    • Enforces all company and departmental policies and procedures. Issues counseling notices and/or disciplines employees who violate the same.
    • Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems.
    • Coordinates with the different departments concerned regarding changes in promotions, events, hotel rates, etc. Updates the Front Desk boards and informs the Staff on these changes.
    • Walks in and out of the hotel and monitor the activities to ensure that guests are getting quality customer service. Assists with Room Inspections on occasion or as needed.
    • Coordinates with the Sales Coordinator and Sales Manager on all group blocks, arrival of buses for group check in and blocks the required rooms for the group guests.
    • Coordinates with the Director of Hospitality on all capital expense projects repairs that may be required within the Hotel and/or the RV Park
    • Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.
    • Coordinates with housekeeping and engineering departments regarding on-going maintenance projects in the Hotel and the RV Park.
    • Reports any safety concerns to the Director of Hospitality, the Security Manager and the Facilities Manager, as necessary.
    • Maintains an inventory of supplies and forms used in the Front Desk. Makes requisition to replenish the same as the need arises.
    • Maintains and uses “property expert” knowledge regarding the hotel PMS (Property Management System).
    • Assist with the development of, but not limited to, Hotel forecasts, annual/monthly operational budget(s) capital projects, payroll forecasts, competitive market analysis and business modeling for departmental efficiencies.
    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED); must have two (2) to four (4) years related experience and/or training. Computer knowledge necessary.

    CERTIFICATES, LICENSES, REGISTRATIONS
    • Must have, or be able to attain (and maintain) an Iowa Gaming license.
    • Must have a valid Drivers License.
    LICENSES, CERTIFICATIONS OR REGISTRATIONS:
    Must be able to obtain and maintain and Iowa Gaming License.

    EMPLOYEE BENEFITS INCLUDE: 
    • All meal and rest breaks are paid!
    • Paid Time Off (PTO) earned each pay period!
    • 6 Paid Holidays!
    • Medical, Dental, Vision, Virtual Doctor Visits!
    • 401(k) with Company Match!
    • Free $25K Life Insurance!
    • Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
    • Free Employee Assistance Plan, including free legal guidance, counseling sessions and more.
    • Employee Discounts, Team Celebrations, Awards and more!
    DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 
     
    #ZR
  • 10 Days Ago

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Front Desk Assistant Shift Manager
  • Ameristar Casino Hotel Council Bluffs
  • Council, IA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 20 Days Ago

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Aerie - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, IA FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
  • 14 Days Ago

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Receptionist/Front Office Assistant
  • Carpet King Carpet One
  • Marion, IA FULL_TIME
  • ```Job Summary```We are seeking a highly organized and friendly Front Desk Receptionist to join our team. The ideal candidate will have strong administrative skills, computer literacy, and great custo...
  • 3 Days Ago

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Dental Front Office Assistant
  • Children's Dentistry
  • Bettendorf, IA FULL_TIME
  • Overview:Children's Dentistry is a pediatric dental office in Bettendorf and is looking for a full-time front office assistant to join our team. We are professional, fast-paced and supportive and our ...
  • 3 Days Ago

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Receptionist/Front Office Assistant
  • Ball, Kirk & Holm, P.C.
  • Waterloo, IA FULL_TIME
  • Front Desk Receptionist / Office ManagerHiring for Waterloo, Iowa office.Must be an excellent typist, be proficient with Microsoft Office products, and have excellent phone skills.Primary responsibili...
  • 3 Days Ago

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Assistant Office Manager
  • Safavieh Home
  • Glen Cove, NY
  • Safavieh is an upscale global home furnishings, rugs & accessories company looking for a proactive, personable, highly m...
  • 3/29/2024 12:00:00 AM

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Assistant Office Manager
  • Serenity Healthcare
  • Clearwater, FL
  • Assistant Office Manager Serenity Healthcare is seeking an Assistant Office Manager with sales background for our Clearw...
  • 3/29/2024 12:00:00 AM

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Assistant Office Manager
  • Phantom Sound
  • Mason, OH
  • Job Description Job Description Well-organized Office Assistant needed to handle day-to-day operations. The Office Assis...
  • 3/29/2024 12:00:00 AM

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Office Manager/Assistant Office Manager - Medical
  • Anglin Consulting LLC
  • Sugar Land, TX
  • Job Description Job Description Office Manager (OM) Anglin Consulting, LLC is looking for dedicated, organized and self-...
  • 3/28/2024 12:00:00 AM

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Assistant Office Manager
  • Serenity Healthcare
  • Ponte Vedra, FL
  • Assistant Office Manager Serenity Healthcare is seeking an Assistant Office Manager with a retail and sales background f...
  • 3/28/2024 12:00:00 AM

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Assistant Office Manager
  • Kona Ice
  • Millwood, KY
  • Description Kona Ice ETOWN We are looking for a go-getter who will be a cheerful addition to our office. This person nee...
  • 3/27/2024 12:00:00 AM

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Office Manager Assistant
  • Home Helpers Home Care
  • Jupiter, FL
  • We are looking for an Office Manager Assistant to help manage our successful home care business! This role makes a signi...
  • 3/26/2024 12:00:00 AM

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Office Manager Assistant
  • Samap USA Corp
  • Morganville, NJ
  • Job Description Job Description We are an international millwork installation company specializing in furniture installa...
  • 3/26/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$43,457 to $56,253

Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020
Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019