Front Office Manager Assistant - Casino jobs in Corpus Christi, TX

Overview:

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy

Responsibilities:

Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents

Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests

Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner and follow up to ensure guest satisfaction

Motivate coach counsel and discipline all Front Desk personnel

Prepare and conduct all Front Desk interviews and follow hiring procedures

Develop employee morale and ensure training of Front Desk personnel

Maximize room revenue and occupancy by reviewing status daily

Attend all required meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions

Supervise the Night Audit function and monitor the reporting for accuracy

Participate in required M.O.D. program as scheduled

Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements

Ensure that no-show revenue is maximized through consistent and accurate billing

Maintain a professional working relationship and promote open lines of communication with managers employees and other departments

Work closely with Accounting on follow-up items

Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming

Ensure correct and accurate cash handling at the Front Desk

Be aware of all rates, packages, promotions, and special routing

Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees

Establish and maintain key control system

Focus the Front Desk Department on their role in contributing to the guest service scores

Review daily Front Office work and activity reports generated by Night Audit

Qualifications

- Strong customer service skills with experience in front desk operations and guest services
- Previous hotel experience with a good understanding of hospitality industry standards
- Proficiency in phone etiquette and handling multi-line phone systems
- Ability to effectively manage guest relations and provide exceptional service
- Preferred experience in hospitality management and hotel management
- Familiarity with night audit procedures
- Bilingual candidates are encouraged to apply

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person