Front Desk Supervisor - Casino jobs in Wayne, NJ

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • NEW TSI HOLDINGS INC
  • Clifton, NJ FULL_TIME
  • New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym!  It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

    Our mission is “Improving Lives Through Fitness”. We work with passion and integrity, and we always treat others with appreciation and respect. We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today. The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand. Our purpose is to help others be their best. We achieve this through our Five Agreements: Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

    RESPONSIBILITIES

    The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening hours through a high level of customer service.  This individual will also act as a role model for the Service and Sales Representatives.  The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. 

    • Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
    • Providing a legendary member experience by consistently executing the Five Agreements.
    • Delivering unique guest tours through the facility to connect the guest’s fitness needs and goals to our services, equipment, and amenities.
    • Engaging with and building genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
    • Performing all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
    • Having full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
    • Contacting prospective members and member referrals via call drives to help them begin their fitness journey with us.
    • Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. 
    • Ensuring that the club provides the highest level of customer service and quick response time to member feedback, complaints, and escalating issues to club management as necessary.
    • Leading by example and setting expectations for peers.
    • Being available to Service and Sales Representatives to address questions and concerns in partnership with the General Manager and Assistant General Manager.
    • Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.
    • Navigating basic questions about membership, services, and billing inquiries.
    • Providing a high level of customer service and attentiveness to the member and guest needs.
    • Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments.
    • Performing walkthroughs of the facility to ensure the facility is clean, organized, and to address/cascade facility concerns in a timely manner.
    • Taking pride in providing feedback and best practices to team members.
    • Providing a clean and organized Welcome Desk at all times.
    • Partnering with the General Manager to work on attrition, especially on the retention side of the business.
    • Proactively seeking ways to positively influence the member experience.
    • Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership. 
    • Quickly addressing any maintenance or equipment issues that are visible to members.
    • Additional duties as assigned.

    QUALIFICATIONS & EXPERIENCE

    • At least 1 year of face-to-face customer service experience.
    • Ability to proficiently use our POS and membership systems, timekeeping, all other computer programs required to meet the business needs of the customer and business objectives
    • Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.     
    • Child & Adult AED/CPR certified.

    SCHEDULING REQUIREMENTS

    This full-time position adheres to a weekly rotating opening schedule and working weekend shifts. The schedule is typically 5:00AM - 2:00PM unless otherwise noted/advised.

  • 1 Day Ago

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Front Desk Supervisor
  • New York Sports Clubs and our Family of Brands
  • Clifton, NJ FULL_TIME
  • New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gy...
  • 2 Days Ago

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Front Desk Supervisor - 100805
  • REMINGTON HOTELS
  • Parsippany, NJ FULL_TIME
  • What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest...
  • 8 Days Ago

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Front Desk Supervisor (Closing Shift)
  • NEW TSI HOLDINGS INC
  • Clifton, NJ FULL_TIME
  • New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland. We consider ourselves your local neighborhood gy...
  • 21 Days Ago

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Front Desk
  • Grand Fitness Mgmt, LLC
  • Paterson, NJ FULL_TIME
  • DescriptionJob SummaryAs a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuri...
  • 9 Days Ago

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Front Desk
  • Grand Fitness Mgmt, LLC
  • Rockaway, NJ FULL_TIME
  • DescriptionJob SummaryAs a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuri...
  • 9 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Wayne, NJ area

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Hotel Front Office Supervisor
  • Hotel Resource
  • New York, NY
  • **Hospitality - Hotel** **Hotel Front Office Supervisor** Hotel Front Office Supervisor DelMonte Hotel Group Albany NY *...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • White Lodging Services Corp.
  • Teaneck, NJ
  • **Front Desk Supervisor** **Job Description** Summary: Responsible for assisting in the supervision and control of the F...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • Crescent Hotels & Resorts Llc
  • New York, NY
  • Careers ** Front Desk Supervisor** ** Front Desk Supervisor** **EVEN Hotel Norwalk** The Amazing EVEN Hotel Norwalk, CT ...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator
  • Health Plus Management
  • New York, NY
  • Job Description Job Description Responsibilities: Make sure patients feel welcome as soon as they walk in the door by de...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • Fitness Factory Rockaway LLC
  • Rockaway, NJ
  • Job Description Job Description We are looking to hire a candidate to supervise our Front Desk. Along with selling membe...
  • 3/27/2024 12:00:00 AM

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Front Desk Coordinator
  • BLUE WATER SPA, INC
  • Oyster Bay, NY
  • Job Description Job Description Benefits/Perks Competitive salary Flexible Schedule Great work-life balance Paid time of...
  • 3/27/2024 12:00:00 AM

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Front Desk Coordinator
  • Godental365
  • New York, NY
  • **Front Desk Coordinator** at Dental365 Bellmore, New York, United States **Please note:** Previous dental experience re...
  • 3/25/2024 12:00:00 AM

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FRONT DESK COORDINATOR
  • BKBM LONG ISLAND CITY LLC
  • Long Island City, NY
  • Core Competencies: Consistent and timely attendance Ability to learn dog recognition Coordinating meet and greets Answer...
  • 3/25/2024 12:00:00 AM

Wayne is a township in Passaic County, New Jersey, United States located less than 20 miles (32 km) from Midtown Manhattan, and is home to William Paterson University. As of the 2010 United States Census, the township had a total population of 54,717, reflecting an increase of 648 (+1.2%) from the 54,069 counted in the 2000 Census, which had in turn increased by 7,044 (+15.0%) from the 47,025 counted in the 1990 Census. Wayne was formed as a township by an act of the New Jersey Legislature on April 12, 1847, from portions of Manchester Township. Totowa was formed from portions of Wayne and Man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$43,076 to $60,358
Wayne, New Jersey area prices
were up 1.5% from a year ago