Front Desk Supervisor - Casino jobs in West Virginia

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Fairfield Inn & Suites - Huntington
  • Huntington, WV FULL_TIME
  • Job Title: Front Desk Supervisor

    Job Summary: The Front Desk Supervisor at Fairfield Inn & Suites - Huntington will oversee the daily operations of the front desk and ensure exceptional customer service is delivered to all guests. As a key member of the team, the Front Desk Supervisor will be responsible for managing and training front desk staff, handling guest complaints and requests, and ensuring the smooth and efficient operation of the front desk. The Front Desk Supervisor will report directly to the General Manager and will work closely with other departments to ensure a positive guest experience.

    Compensation & Benefits: This is a full-time, hourly position with a competitive pay commensurate with experience. Eligible employees will also receive a benefits package, including health & life insurance, travel discounts, vacation. 

    Responsibilities:
    • Manage and train front desk staff, including scheduling, onboarding, and performance evaluations
    • Ensure smooth and efficient operation of the front desk, including check-in/check-out processes, room assignments, and handling guest inquiries
    • Handle guest complaints and requests in a professional and timely manner
    • Monitor room availability and oversee room reservations, cancellations, and changes
    • Maintain accurate records of guest transactions and room inventory
    • Collaborate with other departments to ensure a positive guest experience and resolve any issues
    • Assist with financial reporting and budgeting
    • Maintain knowledge of hotel services, promotions, and local attractions to provide guests with accurate information
    • Adhere to and enforce hotel policies and procedures
    • Ensure compliance with health and safety regulations
    • Handle any other tasks or duties assigned by the General Manager

    Requirements:
    • Prior experience in the hospitality industry and/or customer service supervisory role
    • Excellent communication and interpersonal skills
    • Strong problem-solving and decision-making abilities
    • Ability to work independently and in a team environment
    • Proficient in Microsoft Office and hotel management software - FOSSE a plus!
    • Willingness to work a flexible schedule, including nights, weekends, and holidays
    • Must be able to stand for extended periods and lift up to 30 lbs.
    • Must be legally authorized to work in the United States

    EEOC Statement: Fairfield Inn & Suites - Huntington is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • 5 Days Ago

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Front Desk Supervisor | Huntington Doubletree
  • SHANER
  • Huntington, WV FULL_TIME
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/de...
  • 17 Days Ago

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Front Desk
  • Courtyard by Marriott- Beckley WV
  • Beckley, WV FULL_TIME
  • Must by willing to work evenings, holidays, and weekends. 3-11 shift. Provide superior guest service by responding quickly in greeting guests and responding to their requests. Perform guest transactio...
  • Just Posted

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Front desk
  • Fairfield Inn by Marriott Weirton, WV
  • Weirton, WV FULL_TIME
  • Job Title : Front Desk Associate Reports To : Assistant General Manager FLSA Status : Non-Exempt Summary : The Front Desk Associate is responsible for ensuring guests are checked in and out of the hot...
  • 1 Month Ago

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SUPERVISOR/EVS
  • Mountaineer Casino Resort Races
  • New Cumberland, WV FULL_TIME
  • SUMMARY Responsible for the supervision of the EVS Housekeeping staff. The EVS Supervisor is responsible for ensuring that high standards of cleanliness are held for all housekeeping assigned cleaning...
  • 7 Days Ago

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SUPERVISOR/CAGE
  • Mountaineer Casino Resort Races
  • New Cumberland, WV FULL_TIME
  • SUMMARY Responsible for ensuring that accounting activities at all cage locations are performed accurately and efficiently in accordance with all applicable laws, West Virginia Lottery rules and regul...
  • 14 Days Ago

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Front Office Supervisor
  • Concord Hospitality
  • Savannah, GA
  • Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serv...
  • 3/29/2024 12:00:00 AM

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Front Desk Supervisor
  • Marriott International, Inc
  • Overland Park, KS
  • Additional Information Overnight shift, Full Time Job Number 24053771 Job Category Rooms & Guest Services Operations Loc...
  • 3/28/2024 12:00:00 AM

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Front Office Supervisor
  • Homewood Suites Corpus Christi
  • Corpus Christi, TX
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Office Supervisor
  • Crowne Plaza Phoenix Airport
  • Phoenix, AZ
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Office Supervisor
  • Courtyard Folsom
  • Folsom, CA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Office Supervisor
  • Studio Allston Hotel
  • Boston, MA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • TPG Hotels & Resorts
  • Lexington, KY
  • ** Front Desk Supervisor** ** Hyatt Regency Lexington Lexington, KY** ** Front Desk Supervisor** * Share: Email **$15 - ...
  • 3/26/2024 12:00:00 AM

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Front Desk Supervisor
  • Mac Properties, LLC.
  • Chicago, IL
  • **Description** Mac Properties is a dynamic and growing private residential real estate company with operations in the m...
  • 3/26/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$33,642 to $47,139