Front Desk Supervisor - Casino jobs in Trenton, NJ
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Front Desk Supervisor
- Candlewood Suites Bensalem-Philadelphia Area
-
Bensalem, PA
FULL_TIME
-
JOB TITLE: Front Desk Supervisor
REPORTS TO: General ManagerFLSA STATUS: Non-ExemptJOB OVERVIEW:The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the General Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the General Manager with the accounting and human resources functions of the Front Office. The Front Desk Supervisor serves as the lead point person with regards to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Supervisor also represents the hotel with all guests in absence of the General Manager and will also function as a GSR as needed.DUTIES AND RESPONSIBILITIES:- Deliver on the promise of IHG in all interactions with guests and clients. Manage according to the IHG standards and instill a passion for customer service in all associates of the hotel.
- Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
- Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
- Responsible for the supervision of the security of cash, credit card transactions, and guest information.
- Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and Concerto to maximize revenue through occupancy and rate adjustments based on market conditions.
- Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Supervise the daily execution of the Cupboard and the Lending Locker ensuring each is stocked and maintained in an orderly and appealing manner.
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Regularly sell hotel rooms through direct client contact.
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:- High School diploma or equivalent required.
- Two years of previous Extend Stay hotel experience required.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Problem-solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems required.
- Valid driver’s license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Will be required to work mornings, evening, weekends, and holidays.
- 15 Days Ago
Front Desk Supervisor
- Candlewood Suites Bensalem-Philadelphia Area
-
Bensalem, PA
FULL_TIME
- JOB TITLE: Front Desk SupervisorREPORTS TO: General ManagerFLSA STATUS: Non-ExemptJOB OVERVIEW:The Front Desk Supervisor is responsible for consistently delivering results that contribute to the missi...
- 15 Days Ago
Front Desk Supervisor
- URGE Fitness
-
Ewing, NJ
FULL_TIME
- Front Desk Supervisor URGE FITNESSWho We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You’ll walk into our clean and spacious gyms with a smile on your face and a pep in y...
- 1 Month Ago
Front Desk Supervisor- Crunch Fitness
- Fitness Holdings - Crunch Fitness
-
Bensalem, PA
FULL_TIME
- Crunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness!Are you looking for a career opportunity in one of the fastest growing fitness clubs? ...
- 1 Day Ago
Lead Poker Supervisor
- Parx Casino
-
Bensalem, PA
FULL_TIME
- Job Description: Responsible for direct supervision of employees and problem resolution and indirect management of poker operations in assigned areas during assigned shift; continual monitoring of ass...
- 16 Days Ago
Sportsbook Retail Operations Supervisor
- Parx Casino
-
Bensalem, PA
FULL_TIME
- Job Description: Shift: Rotating Working closely with third party suppliers to deliver a targeted and relevant sportsbook product that is specific to the customer base Effectively manage risk by revie...
- 18 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Trenton, NJ area
Front Desk Coordinator I
- IVX Health
-
Lansdale, PA
- Job Details Level Entry Job Location Montgomeryville - Lansdale, PA Position Type Part Time (20 to 30) Education Level H...
- 4/25/2024 12:00:00 AM
Professional Spa Front Desk Coordinator
- Lifetime Fitness - Life Time, Inc.
-
Mount Laurel, NJ
- The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate person...
- 4/25/2024 12:00:00 AM
FRONT DESK COORDINATOR
- Pageboy Hair Society
-
Philadelphia, PA
- Job Description Job Description DO YOU LOVE PEOPLE? ARE YOU AN EXCELLENT MULTI-TASKER? LOOKING FOR A FLEXIBLE SCHEDULE? ...
- 4/24/2024 12:00:00 AM
Front Desk Associate Deptford
- 3 Dimensional Physical Therapy
-
Woodbury, NJ
- **Front Desk Associate Deptford** **Job Title: Front Desk Associate** **Reports to: Zach Friedman** **Location: Deptford...
- 4/24/2024 12:00:00 AM
Front Desk Supervisor
- Bristol Hospitality LLC
-
Edison, NJ
- Job Description Job Description We are looking for a Front Office Manager who will be responsible for administering fron...
- 4/23/2024 12:00:00 AM
Guest Service Agent
- Residence Inn - Conshohocken
-
Conshohocken, PA
- Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner accordi...
- 4/23/2024 12:00:00 AM
Front Desk Coordinator
- 1-800 Water Damage
-
Langhorne, PA
- Front Desk Coordinator Full Time Langhorne Benefits: + Competitive salary + Health insurance + Paid time off + Vision in...
- 4/22/2024 12:00:00 AM
Front Desk Coordinator - Surgical Practice - Full Time - Days
- Doylestown Health
-
Doylestown, PA
- Responsible for greeting, scheduling and checking in patients. Provides clerical support to ensure smooth office operati...
- 4/21/2024 12:00:00 AM
About Trenton, New Jersey
According to the United States Census Bureau, the city had a total area of 8.155 square miles (21.122 km2), including 7.648 square miles (19.809 km2) of land and 0.507 square mile (1.313 km2) of water (6.21%).
Several bridges across the Delaware River – the Trenton–Morrisville Toll Bridge, Lower Trenton Bridge and Calhoun Street Bridge – connect Trenton to Morrisville, Pennsylvania, all of which are operated by the Delaware River Joint Toll Bridge Commission.
Trenton is located near the exact geographic center of the state, which is 5 miles (8.0 km) located southeast of Trenton. The city is so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$40,684 to $57,007
Trenton, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago