Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Front Desk Supervisor provides guidance and leadership, ensuring consistent quality customer service is delivered.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
What you will be doing
The ideal candidate for this position
KNOWLEDGE, SKILLS & ABILITIES
· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
· Prior front desk experience. ONQ experience a plus.
· Ability to read, listens, and communicates effectively in English, both verbally and in writing.
· Ability to access and accurately input information using a moderately complex computer system.
· Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
· Ability to stand and move throughout front office and continuously performs essential job functions.
· Standing 95% of shift
· Lifting up to 25 pounds maximum.
· Occasional twisting, bending, stooping, reaching, standing, walking.
· Frequent talking, hearing, seeing and smiling.
· Open availability, including mornings, nights, weekends, holidays and overnights.
EOE/M/F/D/V,
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0 Front Desk Supervisor - Casino jobs found in Sunland Park, NM area