Front Desk Supervisor - Casino jobs in Springfield, OR

At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon .

Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years.

We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests.Best Western Ponderosa

Lodge is searching for a Front Desk Supervisor to join our team.Working closely with the General Manager, our Front Desk Supervisor will help oversee hotel operations including guest relations, front desk, housekeeping, and maintenance .

Representing the hotel to the guest throughout all stages of the guest’s stay, you will work with all hotel staff to ensure every guest experiences superior customer care.

This role is crucial to the success of the hotel as the image we present to our guests and the community is one of a necessary institution in the Sisters area.

We’re looking for a Front Desk

Supervisor who wants longevity in their career and a sense of pride and purpose at the end of each workday.Job Responsibilities : Creates a service environment focused on the guest, with a passion for high standards in cleanliness.

Responds promptly to customer needs, including investigating and acting upon complaints from guests. Ensures all guest service issues are resolved prior to guests leaving the propertyHires, trains, and evaluates front desk personnel including proper documentation is completed in a timely fashionSupervises the hotel in the absence of the General Manager.

Functions as an administrative link between and among departmentsMaintains an inventory of vacancies, reservations, and room assignmentsPossesses a working knowledge of the reservations department.

Takes same-day reservations and future reservations when necessary. Knows cancellation proceduresKnows room locations, types of rooms available, and room ratesRegisters arriving guests and assigns roomsCoordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day roomsUses persuasive selling techniques to sell rooms and to promote other services of the hotelKnows daily activities and meetings taking place in the hotelReports any unusual occurrences or requests to the manager or assistant managerProcesses guest check-outs and handles monetary transactionsPerforms administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventoryOrganizes and monitors group blocks and provides group ratesRedeems points for BWR, input commissions, and rewards points on MyBestWestern.

com.Prepares work schedules for staff based on projected occupancyEnsures good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security proceduresMust be punctual and dependable with regular attendanceEnsures employees take scheduled breaks within all federal / state labor lawsIdentifies and resolves problems promptly and develops alternative solutionsCoordinates staff training, including MSDS, OSHA, and safety policiesMaintains lost and found records and facilitates guest correspondenceMaintains absence records on department personnel including updating timecards and spreadsheetsVerifies timecards are correct and turned over to management in a timely fashionMaintains a friendly, cheerful, and courteous demeanor alwaysMaintains customers’ privacyMaintains a high level of professional appearance and demeanorTreats all coworkers with respectAdheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulationsAssists with breakfast and housekeeping and laundry as neededPerforms other duties as assignedSuccessful Candidates Must Have : Eighteen years of age or olderHigh school diploma or equivalentFive years prior hotel facility operations experience, supervisory experience desiredBasic accounting, purchasing, and inventory skillsPrior customer service experience preferredComputer skills such as typing and navigating property management software requiredKnowledge of surrounding areas and local eventsWhat We Offer : Best Western Rewards and Hotel DiscountsEmployer-sponsored Medical, Dental, and Vision benefitsPaid time offFree breakfast on workdaysPleasecomplete applicationat : 500 HWY 20 W. Sisters, OR 97759

Best Western Ponderosa Lodge - Hiring Front Desk Supervisor

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Last updated : 2024-04-06