Front Desk Supervisor - Casino jobs in South Burlington, VT

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Akwesasne Mohawk Casino
  • Hogansburg, NY FULL_TIME
  • Job Title : Front Desk Supervisor

    Department : Hotel Operations

    Reports to : Front Desk Manager

    FLSA : Non-Exempt

    Starting Rate : $16.99 per hour

    License : Work Permit

    Closing Date : Open Until Filled

    Job Summary : This position requires an individual interested in providing superior customer service and professionalism as well as the ability to assist manager and front desk agents with guest relations.

    The Front Desk Supervisor is responsible for overseeing accounts to achieve guest satisfaction and ensuring all revenue goals are achieved or exceeded.

    Essential Duties and Responsibilities :

    • Greets and welcomes guests with a smile and takes pride in Akwesasne Mohawk Hotel / Casino team member
    • A Front Desk Supervisor will be expected to courteously and efficiently handle guest arrivals and departures and welcome guests with a smile and helpful attitude.
    • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.

    Assign specific tasks to front desk agents relative to credit, missing addresses, registration maintenance. Registration cards, posting charges and overall cleanliness and organization of the front desk.

    The front desk supervisor must demonstrate and possess excellent guest relations and problem-solving skills and the ability to exercise good judgment.

    Comfort in handling a variety of guest service inquiries in a professional manner and essential function of this job. Assist the front office Manager in overseeing all front desk operations, including PBX, weekend and holiday scheduling.

    In addition, attendance at all scheduled training sessions and attendance at all necessary meetings.

    Coaching and developing associates using a consistent approachable demeanor while articulating expectations is mandatory.

    Responsible for the development and training of associates to insure high moral, personal and organizational capability

    • Accept payment for guest accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of daily receipts.
    • Maintain all front desk related equipment and a par stock of supplies
    • Strong computer abilities in Microsoft Office (Excel, Word, and Outlook) are essential. Knowledge of Hotel technology software system and other data base programs are extremely helpful.
    • Maintains knowledge of Casino / Bingo special events, promotions and player programs
    • Front Desk Supervisor will fill in for absent manager or front desk agent in reservations, checking rooms or coordinate with facilities department for general maintenance.
    • Empowered to ensure guests’ problems / complaints are resolved in a prompt, courteous and efficient manner using Service Recovery tools.
    • Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
    • Ensures all areas of the hotel are inspected daily for compliance and safety to standard policies and procedures of the Akwesasne Mohawk Casino
    • Must be able to work a flexible schedule including nights, weekends and holidays as necessary
    • Will perform other duties as assigned by manager and or director

    SUPERVISORY RESPONSIBILITIES : Supervises the Front Desk Clerk / Reservations Clerk. The Front Desk Supervisor will carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

    Responsibilities include training associates; planning, assigning, and directing work; rewarding and disciplining associates;

    addressing complaints and resolving problems.

    QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and / or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.

    Serve Safe and Safety is required as part of the training.

    Education / Experience :

    • Minimum High School Diploma or General Education Diploma (GED) required
    • Associates Degree or a minimum of two years’ supervisory experience in the hospitality industry required.
    • Proficient in Microsoft Word, Outlook, Excel system knowledge.
    • Experience with Agilysys, the hotel property management system is required.

    Language Skills and Reasoning Ability :

    • Must possess excellent communication, organizational, and analytical skills.
    • Ability to write routine correspondence and to speak effectively to the public, associates and customers.
    • Must demonstrate leadership, fairness, and sensibility to the customers and associates.
    • Must have the ability to deal effectively and interact well with the customers and associates.

    Physical Requirements and Work Environment : The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

    The noise level in the work environment is usually moderately loud. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino / hotel environment and effectively deal with customers, management, associates and members of the business community in all situations.

    LICENSING : Must obtain and maintain a St. Regis Mohawk tribal gaming work permit which requires a criminal background check to be used solely for employment purposes.

    Successful candidates for employment must submit to and pass a drug test for illegal substance prior to employment being confirmed.

    In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort. Employment will not begin until process is complete.

    The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.

    Less than 1 hour ago
  • 1 Month Ago

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Front Desk Supervisor
  • Akwesasne Mohawk Casino Resort
  • Hogansburg, NY FULL_TIME
  • Job Title: Front Desk Supervisor Department: Hotel Operations Reports to: Front Desk Manager FLSA: Non-Exempt Starting Rate: $16.99 per hour License: Work Permit Closing Date: Open Until Filled Job Su...
  • Just Posted

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Front Desk Room Reservation Clerk
  • Akwesasne Mohawk Casino Resort
  • Hogansburg, NY FULL_TIME
  • Job Title: Front Desk Room Reservation Clerk Department: Hotel Operations-Players Inn Reports To: Assistant Hotel Manager/Front Desk Manager FLSA Status: Non-Exempt Starting Rate: $15.02 per hour Lice...
  • 1 Day Ago

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Front Desk Supervisor
  • Hilton Burlington
  • Burlington, VT FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 23 Days Ago

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Front Desk Supervisor
  • Sonesta Extended Suites Burlington
  • Williston, VT FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 16 Days Ago

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Hotel Front Desk Supervisor
  • Bluebird Lake Placid
  • Lake Placid, NY FULL_TIME
  • We’re looking for an enthusiastic local hotel front desk supervisor with 2 years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the...
  • 1 Month Ago

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0 Front Desk Supervisor - Casino jobs found in South Burlington, VT area

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Front Desk Representative
  • Wyndham Hotel Group
  • South Burlington, VT
  • ** Front Desk Representative** Location: South Burlington, VT, US, 05403 Property Name: La Quinta by Wyndham South Burli...
  • 3/28/2024 12:00:00 AM

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Customer Support Tech
  • Union Mutual of Vermont Companies
  • Montpelier, VT
  • Job Description Job Description Union Mutual Insurance Company is currently recruiting for the right candidate to join o...
  • 3/28/2024 12:00:00 AM

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Employment Specialist
  • Pathways Vermont
  • Burlington, VT
  • Job Description Job Description Pathways Vermont Employment and Peer Support Specialist - $1500 Hiring Bonus Available* ...
  • 3/26/2024 12:00:00 AM

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Registration Clerk
  • ClearChoiceMD
  • South Burlington, VT
  • ClearChoiceMD is seeking a dependable full-time Registration Clerk for our state-of-the-art urgent care center in South ...
  • 3/26/2024 12:00:00 AM

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Housekeeping Supervisor - Starting at $22!
  • Sonesta Extended Suites Burlington
  • Williston, VT
  • Job Summary: The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in ass...
  • 3/25/2024 12:00:00 AM

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Administrative Assistant 1 including Trainee 1 and 2- NY HELPS
  • StateJobsNY
  • Ray Brook, NY
  • Reassignment - Currently in the title and an employee of DEC OR Reinstatement Eligible - Previously held the title on a ...
  • 3/24/2024 12:00:00 AM

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Regional Health Care Associate Specialist - Northern Vermont
  • Planned Parenthood of Northern New England
  • Burlington, VT
  • Planned Parenthood of Northern New England (PPNNE) is looking for candidates to fill a full-time, 37.5hr/wk position as ...
  • 3/24/2024 12:00:00 AM

South Burlington is a city in Chittenden County, Vermont, United States. As of the 2010 U.S. Census the population of the city was 17,904. It is home to the headquarters of Ben & Jerry's and Vermont's largest mall, the University Mall. It is also one in the principal municipalities of the Burlington, Vermont metropolitan area. Vermont's largest airport, Burlington International Airport, is located in South Burlington. Located in western Chittenden County, South Burlington is bordered by the municipalities of Burlington to the northwest, Winooski and Colchester to the north, Essex to the northe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$36,863 to $51,652
South Burlington, Vermont area prices
were up 1.6% from a year ago