Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Due to our continued growth and expansion at our Townplace by Marriott Clinton, New Jersey, we seek an energetic, service-oriented individual to join our team. Customer service, supervisor, and Hotel experiences are a good foundation for this position; however, we are willing to train the right candidate.
Compensation: $14.00 - $17.00 Per Hour
Flexible hours. We will work with your schedule—great discounts on employee travel.
Job description
Position Title: Front Desk Supervisor - **Previous hotel Front Desk experience required**
Reports to: Assistant General Manager
Job Description
Coordinates the activities of the hotel front office and related personnel as directed and provides support to the AGM.
Responsibilities
Corresponds with group and travel agents to answer special requests for rooms and rates.
Assists with sales and marketing efforts as directed.
Answers inquiries pertaining to hotel policies and services.
Note- Other duties as assigned by AGM.
Job Requirements:
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services.
You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful, and courteous demeanor at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit/floor limit policies.
10. Allocate rooms to expected arrivals after checking the guest's preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
12. Operates the PBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested, or deemed necessary by management.
17. Ensure Front Office shift log and Training Sheet log book is always updated and actioned upon.
18. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high-volume periods.
21. Takes responsibility in the absence of the AGM.
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
Qualifications:
Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
**Hilton OnQ experience preferred**
Skills and Qualities:
Strong leadership skills
Strong oral and written communication skills
Attention to detail
Planning and organizational ability
Customer skills
Computer skills
Accounting knowledge
Benefits:
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0 Front Desk Supervisor - Casino jobs found in Somerset, NJ area