Front Desk Supervisor - Casino jobs in Schenectady, NY

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Agent
  • Rivers Casino
  • Schenectady, NY FULL_TIME
  • Job Category: Hospitality
    Requisition Number: FRONT002464


    Posting Details
        Posted: March 19, 2024

      Part-Time

      Locations

      Rivers Casino & Resort Schenectady
      1 Rush St
      Schenectady, NY 12305, USA


    Job Details

    Description

    Position Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality.

    Job Title: Front Desk Agent

    Department: Hotel

    Reports To: Supervisor Hotel Operations

    FLSA Designation: Non-exempt

    License Type: Non-gaming

    Target Pay: Start - $21.24 One Year - $23.60

    Essential Job Functions:

    • Greet customers immediately with a friendly and sincere welcome
    • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
    • Promote the Landing Hotel and brand marketing programs
    • Make appropriate selection of rooms based on guest needs
    • Code electronic keys
    • Non-verbally confirm the room number and rate
    • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
    • Verify and imprint credit cards for authorization using electronic acceptance methods
    • Handle cash, make change and balance an assigned house bank
    • Accept and record vouchers, travelers’ checks, and other forms of payment
    • Convert foreign currency at current posted rates
    • Post charges to guest rooms and house accounts using the computer
    • Promptly answer the telephone using positive and clear communication
    • Retrieve mail, small packages and facsimiles for customers as requested
    • Close guest accounts at time of check out and ascertain satisfaction
      • In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
    • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
    • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
    • Remain calm and alert especially during emergency situations and heavy hotel activity
    • Plan and implement detailed steps by using experienced judgment and discretion
    • Comply with attendance rules and be available to work on a regular basis
    • Perform any other job-related duties as assigned

    Qualifications:

    • Must have the ability to communicate in English
    • Must be able to work various shifts, weekends, holidays
    • Must have working knowledge of Microsoft Office/Google Suite products
    • Self-starting personality with an even disposition
    • Always maintain a professional appearance and manner
    • Excellent written and oral communication skills
    • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
    • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
    • Ability to access and accurately input information using a moderately complex computer system
    • Ability to establish and maintain effective working relationships with associates, customers and patrons

    Working Conditions:

    • Ability to stand and move throughout front office and continuously perform essential job functions
    • Ability to observe and detect signs of emergency situations

  • 7 Days Ago

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Front Desk Agent
  • Rivers Casino & Resort Schenectady
  • Schenectady, NY FULL_TIME
  • Position Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality. J...
  • 7 Days Ago

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Supervisor Cage
  • Rivers Casino
  • Schenectady, NY FULL_TIME
  • Job Category: Finance Requisition Number: SUPER002345 Posting Details Posted: February 27, 2024 Full-Time Locations Rivers Casino & Resort Schenectady 1 Rush St Schenectady, NY 12305, USA Job Details ...
  • 27 Days Ago

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Supervisor Hotel Operations
  • Rivers Casino
  • Schenectady, NY FULL_TIME
  • Job Category: Hospitality Requisition Number: SUPER002395 Posting Details Posted: March 6, 2024 Full-Time Locations Rivers Casino & Resort Schenectady 1 Rush St Schenectady, NY 12305, USA Job Details ...
  • 20 Days Ago

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Supervisor Players Club
  • Rivers Casino
  • Schenectady, NY FULL_TIME
  • Job Category: Marketing Requisition Number: SUPER002075 Posting Details Posted: January 3, 2024 Full-Time Locations Rivers Casino & Resort Schenectady 1 Rush St Schenectady, NY 12305, USA Job Details ...
  • 6 Days Ago

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Front Desk
  • Super 8 Cobleskill
  • Cobleskill, NY PART_TIME
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, ...
  • 2 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Schenectady, NY area

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Price Accuracy Coordinator FT
  • The Golub Corporation
  • Cohoes, NY
  • Salary: $15.00- $18.20 SUMMARY Responsible for maintaining the integrity of our scanning file, which provides the founda...
  • 3/28/2024 12:00:00 AM

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Front Desk Receptionist/Clerk
  • Super 8
  • Amsterdam, NY
  • Job Description Job Description Hours: 3pm to 11 pm Shift 7am to 3 pm Shift 11 pm to 7 am Shift Must be able to work at ...
  • 3/28/2024 12:00:00 AM

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Part Time Cleaner
  • ABM Industries, Inc.
  • Schenectady, NY
  • Job Description Position Summary Details The Cleaner position provides the cleaning and upkeep of an assigned area. Pay:...
  • 3/28/2024 12:00:00 AM

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Medical Administrative Assistant
  • United Counseling Service of Bennington County,Inc
  • Bennington, VT
  • Job Type Part-time Description 10 hours per week, Temporary position Hourly Pay Range $19.44 - $21.87 Why Join United Co...
  • 3/27/2024 12:00:00 AM

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Registration Associate - Samaritan Hospital / Albany Memorial Campus - Hand Center - Per Diem - Days
  • Trinity Health Corporation
  • Albany, NY
  • Employment Type: Part time Shift: Day Shift Description: Registration Associate - Samaritan Hospital / Albany Memorial C...
  • 3/27/2024 12:00:00 AM

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Front Desk Receptionist -Albany
  • HairClub
  • Albany, NY
  • ** Front Desk Receptionist -Albany** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002254...
  • 3/27/2024 12:00:00 AM

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Receptionist Full TIME VERY COMPETITIVE PAY & BENEFITS
  • Promenade at University Place
  • Albany, NY
  • Promenade at University Place - Summary: The Receptionist is often the initial contact and first impression of the commu...
  • 3/25/2024 12:00:00 AM

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ARC Residence Assistant
  • The Salvation Army Eastern Territory
  • Albany, NY
  • Overview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection ...
  • 3/25/2024 12:00:00 AM

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$37,821 to $52,994
Schenectady, New York area prices
were up 1.5% from a year ago