Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SUMMARY:
Provide leadership and guidance to all front office operations through quality standards, and personnel management to ensure total guest satisfaction and hotel profitability. Assists the Front Office Manager/General Manager by overseeing the responsibilities of the Front Desk staff. Ensure that the guests are being serviced in a professional and competent manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
REQUIREMENTS
QUALIFICATION STANDARDS:
Education: High School graduate or equivalent required.
Experience: Must have two-year previous hotel management experience. Opera PMS software experience helpful.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.
Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
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0 Front Desk Supervisor - Casino jobs found in Sayreville, NJ area