Front Desk Supervisor - Casino jobs in Rockville, MD

Hampton Inn & Suites is looking for an experienced Front Desk Supervisor to support the oversight of the Front Desk Department of our recently renovated Hampton in Leesburg, VA. A Front Desk Supervisor is responsible for maintaining a smooth and efficient front desk operation, ensuring exceptional customer service, and contributing to the overall success of the hotel. The ideal candidate will have strong leadership, organizational, and interpersonal skills.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Hampton Inn is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!

Our Perks:

• Highly Competitive Wages
• Culture of Excellence
• Hotel Discounts
• Career Development
• Inclusive work environment
• Medical, Dental, Vision, Supplemental Insurance

Responsibilities:

• Staff Supervision: Supervise and lead the front desk team, including Front Desk Agents and Receptionists. Provide guidance, training, and support to ensure a high level of customer service.
• Scheduling: Create and manage staff schedules, ensuring adequate coverage during peak hours and special events. Handle employee shift assignments, time-off requests, and covering shifts.
• Guest Relations: Resolve escalated guest issues or complaints that Front Desk Agents may not be able to handle. Ensure guest satisfaction and maintain a positive and professional demeanor.
• Training and Development: Conduct training sessions for front desk staff on hotel policies, procedures, and customer service standards. Provide ongoing coaching and feedback to improve performance.
• Collaboration with Other Departments: Work closely with other hotel departments, such as housekeeping, maintenance, and sales, to coordinate activities and address operational needs.
• Supervision of Administrative Tasks: Oversee administrative tasks, including reservation management, check-in/check-out procedures, and handling financial transactions. Ensure accuracy and compliance with hotel policies.
• Quality Assurance: Monitor the quality of guest services, ensuring that front desk staff follows established procedures and maintains a high standard of professionalism.
• Technology Management: Oversee the use of the PMS for reservations, guest information, and other front desk functions. Troubleshoot any technical issues and ensure staff is proficient in using these tools.
• Reporting: Prepare reports on front desk performance, including occupancy rates, guest satisfaction scores, and other relevant metrics. Provide regular updates to upper management.
• Problem Solving: Handle complex or challenging situations that may arise at the front desk, making decisions that align with the hotel's policies and objectives.

Qualifications

• Prior experience as a Hotel Front Desk Supervisor, or similar role preferred.
• Flexible Availability – this department has 24 hr coverage
• Customer service experience
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Leesburg, VA 20176: Relocate before starting work (Required)

Work Location: In person