Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Summary
The Front Desk Supervisor supervises and coordinates the activities of the front office clerks and assists the assistant general manager with training, scheduling, group maintenance, revenue management, and office inventory by performing the following duties.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies
Supervisory Responsibility
Directly supervises up to 5 or more employees from the front desk. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Work Environment
This job operates in a professional office environment, including public and non-public spaces, including guest rooms. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or more. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time position, Non-Exempt.
Travel
No travel is expected for this position.
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications
None is required for this position.
EEOE Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that the employee requires. Duties, obligations, and activities may change at any time, with or without notice.
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0 Front Desk Supervisor - Casino jobs found in Port Saint Lucie, FL area