Front Desk Supervisor - Casino jobs in Parkersburg, WV

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Agent
  • Suburban Triadelphia
  • Triadelphia, WV FULL_TIME
  • Job Summary

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    Responsibilities

    QUALIFICATIONS:

    • High School diploma or equivalent required; College course work in related field helpful. 
    • Experience in a hotel or a related field preferred. 
    • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
    • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
    • Must be able to convey information and ideas clearly. 
    • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
    • Must work well in stressful high pressure situations. 
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
    • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
    • Must be able to work with and understand financial information and data and basic arithmetic functions. 
    • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
    • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
    • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
    • An operational knowledge of Microsoft Office suite 
    • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
    • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
    • Ability to participate in the creation of an enjoyable work environment 

    RESPONSIBILITIES:

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    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • 20 Days Ago

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Front Desk Coordinator
  • North American Dental Group
  • Morgantown, WV FULL_TIME
  • Overview Front Desk Coordinator “Open Up” to A Whole New Dental Experience Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit....
  • 21 Days Ago

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Front Desk Agent
  • BRIDGEPORT HOTEL ENTERPRISES LLC
  • Bridgeport, WV FULL_TIME
  • Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out,...
  • Just Posted

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Front Desk Agent
  • CLARK SPE LLC
  • Bridgeport, WV FULL_TIME
  • Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out,...
  • Just Posted

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Front Desk Associate
  • Sonesta Essentials Morgantown
  • Morgantown, WV PART_TIME
  • ```Job Overview:``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional cu...
  • Just Posted

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Front desk coordinator
  • MyEyeDr.
  • Buckhannon, WV FULL_TIME
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the...
  • Just Posted

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0 Front Desk Supervisor - Casino jobs found in Parkersburg, WV area

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Staff Development Coordinator - RN
  • Genesis Healthcare
  • Parkersburg, WV
  • Willows Center seeks full time, day shift, Nurse Practice Educator to join our team. Monday through Friday schedule, on ...
  • 3/28/2024 12:00:00 AM

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Administrative Associate
  • Modivcare
  • Parkersburg, WV
  • Apply today and become a valuable member of our Modivcare Family! Panhandle Support Services is a regional provider of H...
  • 3/28/2024 12:00:00 AM

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FT Real Estate Data Entry Operator - Work From Home>
  • Greccio Housing
  • Parkersburg, WV
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / PTO / 401 mat...
  • 3/28/2024 12:00:00 AM

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Polaris Parts Associate
  • Don Wood Inc
  • Athens, OH
  • TITLE: Parts Counter-Person /Inventory Control Clerk REVISED: 03/08 REPORTS TO: Parts Manager POSITION SUMMARY: Sells, a...
  • 3/27/2024 12:00:00 AM

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Receptionist, PRN
  • CommuniCare Advantage
  • Parkersburg, WV
  • Worthington Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a PRN Recept...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant - Work From Home>
  • Rob Levine Law
  • Parkersburg, WV
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive Pay - As an Administrative Assistant you'll: Act as t...
  • 3/27/2024 12:00:00 AM

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FT Support Coordinator - Work From Home>
  • Kate Farms
  • Parkersburg, WV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental, vision & life / PTO / 401k / 8...
  • 3/26/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service)
  • CSL Behring LTD
  • Parkersburg, WV
  • Responsibilities: * Responsible for greeting donors at the plasma collection center and conducting a series of registrat...
  • 3/25/2024 12:00:00 AM

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$33,176 to $46,486
Parkersburg, West Virginia area prices
were up 1.2% from a year ago