Front Desk Supervisor - Casino jobs in Orlando, FL

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Pyramid Global Hospitality
  • Orlando, FL FULL_TIME
  • Front Desk Supervisor

    Hotel/Resort Name DoubleTree by Hilton Orlando Downtown
    Posted Date 2 days ago(12/22/2023 9:57 AM)
    Location
    US-FL-Orlando
    Department
    Front Office
    Position Type
    Regular Full Time
    # of Openings
    1
    Requisition ID
    2023-35665
    Address
    60 S. Ivanhoe Blvd
    Postal Code
    32804

    About Us

    At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

     

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

     

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

     

    Check out this video for more information on our great company!

    Location Description

     

     

     

     

    At the Doubletree by Hilton Orlando Downtown we consistently rise above the competition. We offer a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of over 200 hotels representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.  If you have a genuine passion for hospitality, consider joining our team!  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality can mean for you!

     

     

     

    Overview

    Hotel Front Desk Supervisor

    Doubletree by Hilton Orlando Downtown

    We offer:

    • Competitive Wages
    • Health Dental & Vision insurance
    • Company Paid Life & AD&D Insurance
    • Disability insurance
    • Paid Time Off (PTO)
    • PTO Cash Out Option
    • 7 Paid Holidays
    • 401(k) matching
    • Health Savings Account plan
    • Tuition Reimbursement
    • Associate Referral Bonus
    • Quarterly Bonus Program for all employees
    • Employee assistance program
    • Hotel Room Discounts Worldwide
    • Free Parking
    • Advancement Opportunities across a portfolio of over 230 hotels representing all major Brands

    Our Hotel Front Desk Supervisor leads the effortless and seamless movement of guests in and out of the hotel while ensuring the Front Office team  provides exceptional levels of guest service to provide the best possible guest experience. 

    •  Directly supervises hourly employees in the Front Office. Responsibilities include assisting with training employees, planning, assigning, and directing work, addressing complaints and resolving problems, and other requested tasks.
    • Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
    • Completes AM and/or PM checklist to include bucket check, credit report, discrepancy room report, due outs, blocking, pre-registration, shift closings, and turndown.
    • Issues room keys and, follows room key procedures.
    • Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
    • Makes and confirms reservations.
    • Posts charges such as room, food, liquor, or telephone to ledger.
    • Makes restaurant, transportation or entertainment reservations and arranges for tours.
    • Utilizes Front Office and Reservations computer systems.
    • Trained to cover Night Audit as needed.
    • Informs and follows property emergency procedures.
    • Follows sell out procedures and relocates guests as necessary.
    • Ensures computer systems and all related interfaces are functioning properly.
    • Assists with shift coverage in the event of business needs to ensure guest service is not compromised; open scheduling availability is required for this purpose.
    • Performs other tasks as assigned by managers.

    Qualifications

    • Hotel Front Desk Agent experience required. 
    • Previous Front Desk Supervisory experience desired. 
    • Hilton experience a plus.
    • Flexible Schedule, Weekend availibility

    Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.

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  • 8 Days Ago

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Front Desk Supervisor
  • Wyndham Grand Orlando Resort Bonnet Creek
  • Orlando, FL OTHER
  • About UsSet on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation ...
  • Just Posted

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Front Desk Supervisor
  • Four Points Orlando International
  • Orlando, FL FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • Just Posted

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Front Desk Supervisor
  • Holiday Inn Resort Orlando Suites - Waterpark
  • Orlando, FL FULL_TIME
  • Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office ...
  • 19 Days Ago

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Front Desk Supervisor
  • TownePlace Suites Orlando Theme Parks/Lake Buena Vista
  • Orlando, FL FULL_TIME
  • Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Of...
  • 20 Days Ago

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Hotel Front Desk Supervisor
  • Hyatt Place Lake Mary Orlando North
  • Lake, FL PART_TIME,FULL_TIME
  • Hyatt Lake Mary associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for excepti...
  • 2 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Orlando, FL area

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Experienced Dental Front Desk Coordinator
  • SMILEXP PLLC
  • Winter Garden, FL
  • Job Description Job Description We’re looking to add team members to our successful private dental practice. As our pati...
  • 3/28/2024 12:00:00 AM

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Coordinator Guest Services
  • Hilton Grand Vacations
  • Orlando, FL
  • Job Description There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life h...
  • 3/28/2024 12:00:00 AM

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Practice Administrator
  • DLCFL
  • Orlando, FL
  • Job Description Job Description Principal Responsibilities: Manage and coordinate staffing for all practice locations, i...
  • 3/27/2024 12:00:00 AM

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MOD / Front Office Supervisor
  • Holiday Inn Orlando International Airport
  • Orlando, FL
  • Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)! -Great sta...
  • 3/26/2024 12:00:00 AM

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Front Desk Coordinator
  • Cano Health
  • Kissimmee, FL
  • Overview: Cano Health fosters a culture driven by providing superior primary care services in the communities we serve, ...
  • 3/26/2024 12:00:00 AM

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Medical Front Desk Coordinator- Winter Park
  • WS Audiology Americas
  • Winter Park, FL
  • HearUSA is a leader in hearing healthcare. We are on a mission to make hearing care simpler and more accessible than eve...
  • 3/26/2024 12:00:00 AM

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Guest Service Agent
  • Hotel Landy
  • Orlando, FL
  • Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner accordi...
  • 3/26/2024 12:00:00 AM

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Chiropractic Assistant/ Front Desk Coordinator
  • Roach Family Wellness PLLC
  • Altamonte Springs, FL
  • Job Description Job Description Excellent opportunity to head up our Front Desk operations at our Chiropractic office lo...
  • 3/25/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$35,489 to $49,727
Orlando, Florida area prices
were up 1.5% from a year ago