Front Desk Supervisor - Casino jobs in Ohio
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
- COLUMBUS WORTHINGTON HOSPITALITY LLC
-
Columbus, OH
FULL_TIME
-
BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.
ESSENTIAL FUNCTIONS:- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
- Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
- Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
- Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
- Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
- Monitor key control to maintain hotel security. (5%)
- Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)
NON-ESSENTIAL FUNCTIONS:
- Maintain good working relationships and open lines of communication with all other departments.
- Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
- Assist Front Desk and/or Front Office Manager when necessary.
Knowledge and Skills:
Education: High school education or equivalent experience.
Experience: 1-2 years supervisory experience in a hotel or other customer relations position.
Skills and Abilities:- Type a minimum of 35 wpm. IBM data entry experience desirable.
- Ability to communicate in English. Second language desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and SOPs.
- Supervisory skills.
No. Of employees supervised: Three to four employees
Travel Required: NoneHours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.
______________________________________________________________________________
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
__X_ No Lifting/Pushing/Pulling/Carrying Required._______________________________________________________________________________
Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.
__X__No Bending/Kneeling Required._______________________________________________________________________________
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift._______________________________________________________________________________
Continuous Standing Describe the reasons to include time period and frequency.
Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift._______________________________________________________________________________
Climbing Stairs:
__X__No Climbing Required.
______________________________________________________________________________
Driving Describe type of vehicle, distances, % of time involved and frequency.
__X__No Driving Required.
_______________________________________________________________________________
Work Environment Inside: 100% of 8 hour shift
______________________________________________________________________________
Hearing: _____Critical __X__Moderate _____Minimal
Explain: Ability to communicate with guests and staff.
_______________________________________________________________________________
Vision: __X__Critical _____Moderate _____Minimal
Explain: Key control, cashiering, run and verify reports, etc.
_______________________________________________________________________________
Speech: _____Critical __X__Moderate _____Minimal
Explain: Ability to handle guest relations and supervise staff.
_______________________________________________________________________________
Literacy: __X__Critical _____Moderate _____Minimal
Explain: Ability to run and verify reports. Cashiering duties.
_______________________________________________________________________________
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
__X__No Chemicals/Agents Used._______________________________________________________________________________
Protective Clothing:
__X__None Required.
________________________________________________________________________________
Equipment Operation List type of equipment and frequency of use.
(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%. - 9 Days Ago
- SHANER
-
Columbus, OH
FULL_TIME
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/de...
- 4 Days Ago
- Doubletree Columbus
-
Columbus, OH
FULL_TIME
- Property Description DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a ...
- 7 Days Ago
- Holiday inn Express London OH
-
London, OH
FULL_TIME
- About us YNJ Management family is a growing hospitalty experts in select properties throughout Columbus, OH . We are professional, agile and our goal has been always to care for our associates and our...
- 7 Days Ago
- Marriott Columbus OSU
-
Columbus, OH
FULL_TIME
- DescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the...
- 8 Days Ago
- Pinnacle Fertility Inc.
-
Westerville, OH
FULL_TIME
- Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers na...
- 1 Month Ago
Front Desk Supervisor - Casino jobs at Popular Companies
- Columbus Airport Marriott
-
Columbus, OH
- Hotel: Columbus Airport Marriott Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciatio...
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- Tucson Marriott University Park
-
Tucson, AZ
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- Kansas City Embassy Suites
-
Kansas City, MO
- Hotel: Kansas City Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciati...
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- Franklin Embassy Suites
-
Franklin, TN
- Hotel: Franklin Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciation ...
- 4/18/2024 12:00:00 AM
- Monterey Embassy Suites
-
Seaside, CA
- Hotel: Monterey Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciation ...
- 4/18/2024 12:00:00 AM
- Firstservice Residential
-
Pompano Beach, FL
- FirstService Residential leads the property management industry, with over 8,600 communities in the United States and Ca...
- 4/16/2024 12:00:00 AM
- FirstService Residential
-
Pompano Beach, FL
- FirstService Residential leads the property management industry, with over 8,600 communities in the United States and Ca...
- 4/14/2024 12:00:00 AM
- Marriott International, Inc
-
Lahaina, HI
- Additional Information Pay: $28.00-$32.00/hour, Overnight Shift Job Number 24057421 Job Category Administrative Location...
- 4/3/2024 12:00:00 AM