Front Desk Supervisor - Casino jobs in New Brunswick, NJ

SUMMARY:

Provide leadership and guidance to all front office operations through quality standards, and personnel management to ensure total guest satisfaction and hotel profitability. Assists the Front Office Manager/General Manager by overseeing the responsibilities of the Front Desk staff. Ensure that the guests are being serviced in a professional and competent manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Assist in Managing team members' schedules and hours.
• Expertly perform all front desk duties including but not limited to check in/out, reservation.
• Management, gift shop stocking, cash bank drawer reconciliation, reporting, etc.

• Monitor communication between shifts effectively.
• Address and solve guest inquiries, complaints, and guest assistance cases.
• Respond to guest surveys and guest assistance cases promptly exceeding the guests' expectations.
• Ensure daily events on reader boards are accurate.
• Maintain clean work environment at front desk, back of desk, and back office.
• Act as Manager on Duty ensuring all responsibilities are complete.
• Ensure guest satisfaction scores remain above system average determined by the brand.
• Ensure all required standards are met or exceeded for Quality Assurance.
• Flexible work schedule (weekends and holidays required).

REQUIREMENTS

• Strong ability to manage staff by fostering positive team relations, utilizing conflict
• Resolution methods, and exercising constructive discipline
• Easily multitask and work in a fast paced environment
• Proficiently schedule staff according to business demands and team member strength
• Ability to communicate effectively with guests, clients, and other managers.
• Strong ability to empathize with guests making them feel cared for and important
• Excellent problem resolution ability resulting in financial gain and/or guest satisfaction

QUALIFICATION STANDARDS:

Education: High School graduate or equivalent required.

Experience: Must have two-year previous hotel management experience. Opera PMS software experience helpful.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Front desk: 2 years (Required)

Work Location: In person