Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.
ESSENTIAL PHYSICAL FUNCTIONS
(C) Standing
(F) Walking
(O) Sitting
(O) Kneeling
(N) Running
(O) Lifting Max Weight: 20 lbs
(O) Pushing Max Weight: 20 lbs
(O) Pulling Max Weight: 20 lbs
(O) Carrying Max Weight: 20 lbs
(F) Bending
(F) Stooping
(O) Climbing Stairs
(N) Climbing Ladders Max Height: N/A
(N) Working at a Height Level Above The Floor Max Height: N/A
(C) Finger Dexterity
(C) Full Use of Both Hands
(N) Crawling
(O) Balancing
(N) Throwing
(O) Twisting
(O) Reaching Max Height: 3’
(N) Driving
(O) Working On or With Moving Machinery
(F) Working at Rapid Work Speed
(O) Working in Isolation
(C) Working Around People
(C) Hearing Conversation
(C) Hearing High Acuity
(C) Speaking Clearly
(C) Seeing Near
(C) Seeing Far
(C) Seeing – Depth Perception
(C) Seeing - Color Vision
ESSENTIAL MENTAL FUNCTIONS
(C) Writing English
(C) Reading English
(C) Speaking English
(F) Working under Pressure/Stress
(C) Speaking With Guests/Customers
(C) Speaking With Employees
(C) Working with Basic Math Skills
(C) Making Decisions Based On Facts
(C) Making Decisions Based On Data
(C) Making Decisions Based On Personal Judgment
(F) Making Accurate Measurements According To Set Standards
(O) Planning and/or Supervising the Activities Others
ESSENTIAL INTERACTIVE FUNCTIONS
(C) Working under Close Supervision
(F) Working under Minimal Supervision
(C) Working and Interacting With Management in a Professional and Courteous Manner
(C) Working and Interacting With Co-Workers in a Professional and Courteous Manner
(C) Working and Interacting With Guests in a Professional and Courteous Manner
ESSENTIAL ENVIRONMENT FUNCTIONS
(C) Working Inside
(O) Working Outside
(C) Working in a Fast Paced Environment
(N) Exposed To Chemicals Describe:
(O) Exposed To Dust, Fumes, Gases, Describe: Car/Bus Exhause Fumes, Gases
(F) Exposed To Smoke
(F) Exposed To Excessive Noise
(O) Working in Dimly Lit Areas
(F) Working in Sudden Marked Changes of Temperature and Humidity
Other Describe:
Key
Not Applicable (N)
Occasional (O) Under 2 hours
Frequent (F) 2 hours to 5 hours
Constant (C) more than 5 hours