Front Desk Supervisor - Casino jobs in Milwaukee, WI
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
- Potawatomi Bingo Casino
-
Milwaukee, WI
FULL_TIME
-
UP TO $1,000 SIGN-ON BONUS
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Front Desk Supervisor you will oversee the day-to-day operations and performance of the Front Desk, Concierge, and Bell Services team and assist in the administration of hotel operations. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
- Oversee the day-to-day operations and performance of the Front Desk, Concierge, and Bell Services team and assist in the administration of hotel operations. Resolve guest issues as needed. Recommend improvements to department operations and assist the Hotel Front Office Manager to execute changes.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, local events, attractions, and other amenities.
- Ensure proper procedures are followed for handling of financial transactions and guest security. Post charges to guest accounts and makes adjustments and corrections as necessary.
- Work front desk, concierge, and bell areas as needed and ensure maximum level of guest service and satisfaction is achieved and maintained throughout the department.
- Provide feedback to the Hotel Front Office Manager on guest preferences and expectations.
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive.
- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
- A high school diploma or equivalent and 1 year of related experience are required. Previous Hotel experience preferred.
- Six months of supervisory experience is preferred.
- Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office is required.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally, without assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The hotel is smoke free but the facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
- 21 Days Ago
- Potawatomi Bingo Casino
-
Milwaukee, WI
FULL_TIME
- Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, tabl...
- 1 Month Ago
- Best Western Plus Milwaukee Airport
-
Milwaukee, WI
FULL_TIME
- Front Desk Supervisor - Hotel experience preferred. Full time - nights and weekends mandatory. Computer literacy and ability to multi task are definitely in your comfort zone. Computer experience nece...
- 22 Days Ago
- Sheraton Milwaukee Brookfield
-
Brookfield, WI
FULL_TIME
- Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
- 6 Days Ago
- Aimbridge Hospitality
-
Milwaukee, WI
FULL_TIME
- Front Desk Supervisor $18/hr Property Fairfield Inn West Milwaukee Posted Date 17 hours ago(5/5/2023 1:29 PM) ID 2023-240147 Location US-WI-West Milwaukee Category Front Office/Guest Services Type Reg...
- 14 Days Ago
- Arch Amenities
-
Whitefish, WI
FULL_TIME
- Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. The Front Desk Associate is responsible for greeting guests and members and must be well ver...
- 7 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Milwaukee, WI area
- Dogtopia Milwaukee East Side
-
Milwaukee, WI
- Job Description Job Description We’re on the hunt for an energetic, organized, and friendly dog-lover to join our Front ...
- 4/25/2024 12:00:00 AM
- UNITED COMMUNITY CENTER
-
Milwaukee, WI
- Job Details Level Entry Job Location UCC - Early Learning Center - Milwaukee, WI Position Type Full Time Education Level...
- 4/25/2024 12:00:00 AM
- UNITED COMMUNITY CENTER
-
Milwaukee, WI
- Job Details Level Experienced Job Location United Community Center - Milwaukee, WI Position Type Full Time Education Lev...
- 4/25/2024 12:00:00 AM
- White Lodging Services Corp.
-
Milwaukee, WI
- **Sales Coordinator** **Job Description** Summary: White Lodging Sales Coordinators are responsible for administrative s...
- 4/25/2024 12:00:00 AM
- UNITED COMMUNITY CENTER
-
Milwaukee, WI
- Job Details Level Experienced Job Location Bruce Guadalupe Middle School - milwaukee, WI Position Type Full Time Educati...
- 4/24/2024 12:00:00 AM
- The Joint Chiropractic
-
Brookfield, WI
- Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proa...
- 4/22/2024 12:00:00 AM
- Parking Management Company
-
Milwaukee, WI
- Job Details Job Location Milwaukee WI - Milwaukee, WI Position Type Full Time / Part Time Education Level None Travel Pe...
- 4/22/2024 12:00:00 AM
- Milwaukee Art Museum Inc
-
Milwaukee, WI
- Supervisor: Director of Campus Safety & Security Starting Wage Range: $16.25/hr General Purpose: Under direction from th...
- 4/21/2024 12:00:00 AM
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