Front Desk Supervisor - Casino jobs in Melbourne, FL

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Hotel Front Desk Supervisor
  • Hampton Inn & Suites Port St. Lucie
  • Port Saint Lucie, FL FULL_TIME
  • Job Description

    Job Description

    Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.

    ESSENTIAL FUNCTIONS :

    • Available to cover three weekday swing shifts and two AM weekend shifts.
    • Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
    • Coordinates the delivery of guest services by other hotel departments and outside businesses
    • Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
    • Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
    • Maximizes room revenue and occupancy levels through suggestive selling.
    • Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
    • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
    • Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
    • Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
    • Operates the applicable franchise terminal and performs designated training and maintenance tasks.
    • Monitors in-house computer accuracy to ensure maximum occupancy.
    • Examines the day's reservations for correct date, type of room reserved, and any special requests.
    • Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
    • Complies with all corporate office and applicable franchise policies and procedures.
    • Maintains order and cleanliness of the front desk area.
    • Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
    • Complete all items on checklist prior to completing shift close out.
    • Participates in MOD schedule with Front Desk Manager or General Manager are off property.
    • Performs other related unrelated tasks as assigned by management.

    JOB SPECIFICATIONS : Essential Skills

    Essential Skills

    • Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2 years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
    • Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk : Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
    • Must have ability to handle / resolve guest complaints and / or knowledge / understanding of when and how to direct the guest to receive assistance.
    • Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
    • Knowledgeable in Reservations / Inventory management.

    Educational / Vocational Preparation

    • High school graduate or equivalent.
    • Previous hotel front office experience preferred; however, ability gained through 2 years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

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  • 19 Days Ago

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Hotel Front Desk Supervisor
  • Hampton Inn & Suites Port St. Lucie
  • Port St. Lucie, FL FULL_TIME
  • Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.ESSENTIAL FUNCTIONS:Available to cover three weekday swing shifts and two AM weekend shift...
  • 21 Days Ago

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Hotel Front Desk Supervisor
  • Candlewood Suites
  • Melbourne, FL FULL_TIME
  • We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first perso...
  • 1 Day Ago

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Front Desk Supervisor
  • Hotel Melby Downtown Melbourne
  • Melbourne, FL FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 6 Days Ago

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Front Desk Supervisor 3- 11pm shift
  • Westmont Group
  • Melbourne, FL FULL_TIME
  • Perks include Hilton Hotel Discounts! JOB SUMMARYProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..ESSENTIAL JOB FUNCTIONS This d...
  • 11 Days Ago

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Front Desk
  • Campbell Property Management
  • Port Saint Lucie, FL FULL_TIME
  • Responsibilities include, but are not limited to: Greets everyone that enters the clubhouse and provides direction and guidance as necessary Ensures that all vendors log in and out Acts as a liaison b...
  • 3 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Melbourne, FL area

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Radiology Technician
  • Md Now
  • Vero Beach, FL
  • Description This position is incentive eligible.Sign - On Bonus up to $3,000. Introduction Last year our HCA Healthcare ...
  • 3/29/2024 12:00:00 AM

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Executive Administrator - Orlando
  • Cushman & Wakefield
  • Orlando, FL
  • Job Title Executive Administrator - Orlando Job Description Summary Responsible for providing support to executive and s...
  • 3/29/2024 12:00:00 AM

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Administrative Assistant
  • EmpiRx Health
  • Orlando, FL
  • Who We Are: EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the c...
  • 3/29/2024 12:00:00 AM

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Front Desk Supervisor
  • Hotel Melby Downtown Melbourne
  • Melbourne, FL
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor
  • Stanford Hotels Corporation
  • Orlando, FL
  • ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT05021 Showing 1 location ...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant
  • Kimley-Horn
  • Melbourne, FL
  • Overview: Kimley-Horn is looking for an Administrative Assistant to join our team in Melbourne, Florida (FL)! This is no...
  • 3/26/2024 12:00:00 AM

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Front Desk Representative
  • Kisco Senior Living
  • Melbourne, FL
  • Job Description: The Front Desk Representative provides exceptional customer service via the front desk to establish a w...
  • 3/25/2024 12:00:00 AM

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Receptionist
  • Camping World Holdings, Inc.
  • Melbourne, FL
  • First point of contact for customers Greet and welcome customers Set tone for a positive customer experience Check in VI...
  • 3/25/2024 12:00:00 AM

Melbourne /ˈmɛlbərn/ is a city in Brevard County, Florida, United States. As of the 2010 census, the population was 76,068. The municipality is the second-largest in the county by both size and population. Melbourne is a principal city of the Palm Bay – Melbourne – Titusville, Florida Metropolitan Statistical Area. In 1969 the city was expanded by merging with nearby Eau Gallie. Melbourne is located approximately 60 miles (97 km) southeast of Orlando on the Space Coast, along Interstate 95. It is approximately midway between Jacksonville and Miami. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$34,125 to $47,815
Melbourne, Florida area prices
were up 1.5% from a year ago