Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and experienced Front Desk Supervisor for our team. As the Front Desk Supervisor you will be responsible for ensuring exceptional guest service and managing the daily operations of the front desk. If you have a passion for hospitality, excellent communication skills, and a strong attention to detail, we would love to hear from you.
Duties:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and resolving any guest issues or complaints
- Manage room reservations and ensure accurate billing and payment processes
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Conduct regular audits of front desk procedures to identify areas for improvement and implement necessary changes
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed
Skills:
- Strong hospitality management skills with a proven track record of providing exceptional guest services
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus, as we cater to a diverse clientele
- Proficient in phone etiquette and handling guest relations
- Knowledge of hotel operations and reservation systems
- Familiarity with night audit processes is preferred
- Bilingual skills in [Spanish] preferable
- Ability to effectively use phone systems and other office equipment
If you are a dedicated professional with a passion for delivering outstanding customer service, we invite you to apply for the position of Front Desk Supervisor our team and contribute to creating memorable experiences for our guests.
Job Type: Part-time
Pay: From $18.50 per hour
Expected hours: 12 – 24 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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0 Front Desk Supervisor - Casino jobs found in Marysville, WA area