Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Odawa Casino Resort
Job Description
Job Title:Hotel Front Desk Representative
Reports To: Hotel Front Desk Supervisor
Department:Hotel
Minimum Pay Rate:$16.00 per hour
Job Code:FTDKCK
Pay Grade:HOTEL1
Date Written:10/23/2019
Revision Date:01/01/2024
Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.
Primary Duties & Responsibilities:
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
System Access: Agilysys VisualOne, Synkros
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications: